Bus Dispatch & Operations Specialist — Growth Path

First Student; Ottawa; Presencial; CAD 41 000 - 50 000; Tempo integral

Resumo da oferta

First Student in Ottawa is seeking a Dispatcher to oversee bus routes, coordinate schedules, and ensure on-time performance. You will counsel drivers and monitors, handle high-volume phone and radio traffic, and act as a key liaison with major contracted customers.

The role requires 3–5 years experience, a high school diploma, and strong communication skills. Compensation is CAD 45,000 per year, with opportunities for advancement across North America.

Qualificações

• 3-5 years experience
• High school diploma or equivalent
• Basic knowledge of radio dispatch equipment
• Excellent communication and customer service skills
• Ability to deliver under time constraints and deadlines
• Previous terminal operations, dispatch, or driver experience
• Computer literate
• Subject to background check

Responsabilidades

• Oversees all routes and scheduling of buses
• Counsels and coaches drivers and monitors
• Handles heavy phone and radio traffic
• Takes all scheduling and driver complaints, report to Operations Supervisor/Contract Manager
• Serves as primary communication liaison with major contracted customer
• May handle charter reservations, billing, or driver payroll
• Provides solutions to drop-off and pick-up problems
• Handle back-up driver duties or perform miscellaneous clerical duties as needed
• Completes assignment of special projects
• Assists with supervision of day-to-day operations

Conhecimentos

Communication

Customer service

Radio dispatch knowledge

Computer literacy

Formação académica

High school diploma or equivalent

Ferramentas

Radio dispatch equipment

Descrição da oferta de emprego

First Student in Ottawa is seeking a Dispatcher to oversee bus routes, coordinate schedules, and ensure on-time performance. You will counsel drivers and monitors, handle high-volume phone and radio traffic, and act as a key liaison with major contracted customers.

The role requires 3–5 years experience, a high school diploma, and strong communication skills. Compensation is CAD 45,000 per year, with opportunities for advancement across North America.