Route Dispatcher & Driver Coach — On-Time Ops Leader

First Student, Inc.; Ottawa; On-site; CAD 45,000 - 52,000; Full time

Job summary

First Student is looking for a Dispatcher who champions safety and customer service by dispatching buses, ensuring on-time routes, and coaching drivers and monitors on the front line.

The role handles heavy phone and radio traffic, schedules, driver concerns, and acts as a primary liaison with contracted customers. Compensation is $45,000 CAD per year, with opportunities for career advancement across North America.

Qualifications

• 3-5 years of dispatcher experience
• High school diploma or equivalent
• Basic knowledge of radio dispatch equipment
• Excellent communication and customer service skills
• Ability to deliver under time constraints and deadlines
• Previous terminal operations, dispatch, or driver experience
• Computer literate
• Subject to background check

Responsibilities

• Oversees all routes and scheduling of buses
• Counsels and coaches drivers and monitors
• Handles heavy phone and radio traffic
• Takes all scheduling and driver complaints, report to Operations Supervisor/Contract Manager
• Serves as primary communication liaison with major contracted customer
• May handle charter reservations, billing, or driver payroll
• Provides solutions to drop-off and pick-up problems
• Handle back-up driver duties or perform miscellaneous clerical duties as needed
• Completes assignment of special projects
• Assists with supervision of day-to-day operations

Skills

Communication

Customer service

Time management

Teamwork

Education

High school diploma or equivalent

Tools

Radio dispatch equipment

Computer literacy

Job description

First Student is looking for a Dispatcher who champions safety and customer service by dispatching buses, ensuring on-time routes, and coaching drivers and monitors on the front line.

The role handles heavy phone and radio traffic, schedules, driver concerns, and acts as a primary liaison with contracted customers. Compensation is $45,000 CAD per year, with opportunities for career advancement across North America.