Burger King - Assistant General Manager

FMI Group; Fredericton; On-site; CAD 42,000 - 56,000; Full time

Job summary

FMI Group in Fredericton, NB is seeking an Assistant Restaurant Manager to lead shifts and coach team members while upholding guest service standards. You will manage cash handling, scheduling, inventory, and daily operations to deliver consistent results with a focus on safety and quality.

The role offers hands-on development under experienced leadership, with opportunities to advance within FMI Group and contribute to store-level success.

Qualifications

• One to two years management experience.
• Thorough knowledge of all restaurant equipment, policies and procedures.
• Completion of all internal training curriculums.

Responsibilities

• Provide leadership in the restaurant and coach Team Members and Shift Leaders to achieve operational excellence.
• Handle cash and reconcile daily cash and paperwork.
• Assist in day-to-day operations by managing labour, counting and ordering inventory and supplies.
• Ensure the Customer Promise is delivered through daily restaurant operations.
• Control finances, develop staff, and drive customer service across shifts for better outcomes.
• Train and mentor Team Members and Shift Managers, modelling service and standards.
• Oversee food preparation and delivery within speed-of-service guidelines.
• Motivate staff to exceed customer expectations with quality food and friendly service.
• Supervise stations, products, processes, and policies for the team.
• Enforce cash controls, security procedures, and safety policies; support local marketing and supplier relations.
• Communicate action plans to address in-store issues to the team and assist with local marketing initiatives.

Skills

Leadership

Team management

Customer service

Cash handling

Job description

You've got the makings of a superstar. As an Assistant Restaurant Manager, you'll be an important member of the management team. You'll tackle a whole host of restaurant responsibilities with the help of your team. And with enough time, training and experience, you'll have the tools to take that next step towards making it big.

Experience/Education:

• One to two years management experience
• Thorough knowledge of all restaurant equipment, policies and procedures
• Completion of all internal training curriculums

Responsibilities:

• Responsible for providing leadership in the restaurant - recognizing and motivating Shift Leaders, Shift Managers and Team Members; coaching and training the team in order to achieve operational excellence
• Cash handling, reconciling cash and daily paperwork
• Assist in the management of day-to-day operations by managing labour, counting and ordering inventory and supplies and developing the restaurant team
• Ensures the delivery on the Customer Promise through managing the daily operations of a restaurant
• Manages financial controls, operations, people development, customer service and compliance across shifts for desired restaurant outcomes (i.e., increased sales, profitability and employee retention)
• Directly perform hands-on operational work on an on-going basis to train and develop Team Members,and Shift Managers, respond to customer service needs and for the purpose of role-modeling
• Directs efficient and accurate preparation and sale of products for prompt customer delivery within the established speed of service guidelines
• Motivates and directs team members and Shift Managers to exceed customer expectations with food and friendly service in clean surroundings
• Supervises and trains team members and Shift Coordinators on team stations, products, processes and policies
• Manages cash control/security procedures and implements marketing plans, maintain inventory, manage labor, and apply financial reports across shifts to enhance restaurant results
• Ensure Occupational Safety & Health Act, local health and safety codes and corporate safety/security policies and procedures are met and followed
• Assist RGM in preparing action plans to address in-store issues and have ability to effectively communicate these plans to the team
• Assist RGM with local restaurant marketing activities and new product rollouts
• Develop and maintain relationships with suppliers, franchisees and other corporate contacts
• Recruits, selects, hires and retains effective team talent. Counsels and disciplines team members as necessary