Shift Running Manager

McDonalds; Hampstead; On-site; CAD 48,000 - 60,000; Full time

Job summary

McDonald's Hampstead, QC is seeking a Shift Running Manager to lead our restaurant team during shifts, driving excellent customer service and food quality. You will oversee daily operations, ensure compliance with standards, and support the crew to achieve targets.

The role requires strong leadership, communication, and multitasking abilities, with flexible availability including weekends and holidays. You will play a key role in maintaining a safe, clean, and positive work environment and

Qualifications

• Leadership and team management experience.
• Strong communication and interpersonal abilities.
• Proven ability to deliver excellent customer service.
• Ability to multitask and work efficiently under pressure.

Responsibilities

• Lead and manage crew during shifts to ensure top service.
• Coordinate daily operations and ensure adherence to standards.
• Manage inventory, staffing, and scheduling for optimal performance.
• Ensure food safety, cleanliness, and quality standards are met.
• Address customer concerns promptly and professionally.
• Train, mentor, and support team members to improve performance.

Skills

Leadership

Team management

Customer service

Communication

Multitasking

Reliability

Job description

Join McDonald's as a Shift Running Manager and play a key role in leading our restaurant team to success! You will be responsible for overseeing daily operational activities during your shift, ensuring exceptional customer service, quality food preparation, and adherence to health and safety standards. This role requires strong leadership skills to motivate and guide the crew, handle any challenges that arise, and maintain a smooth-running operation. If you are passionate about teamwork, passionate about the fast-food industry, and eager to develop your management skills, McDonald's offers a dynamic environment where you can thrive and grow your career.

Key Responsibilities

• Lead and manage crew members during shifts to deliver excellent customer service.
• Coordinate day-to-day operations, ensuring compliance with company standards.
• Manage inventory, staffing, and scheduling to optimize restaurant performance.
• Ensure food safety, cleanliness, and quality standards are consistently met.
• Address customer concerns promptly and professionally.
• Train, mentor, and support team members to develop their skills and performance.
• Maintain a safe and positive work environment.

• Previous supervisory or management experience, preferably within food service or retail.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and work efficiently under pressure.
• Flexible availability to work various shifts, including weekends and holidays.
• Commitment to delivering outstanding customer service.
• Reliable, motivated, and proactive work ethic.