Building Service Administrator- Toronto, ON

Insight; Toronto; On-site; CAD 54,000 - 66,000; Full time

Job summary

Insight is seeking a Building Services Administrator for the Toronto office to ensure a professional, safe, and well-maintained workplace. You will coordinate day-to-day facilities operations, manage vendors, and support employees and visitors with outstanding service.

You will work with Canadian and U.S. Facilities teams, handle tickets in ServiceNow, and maintain records of work orders while delivering front-line reception coverage as needed. Onsite Monday to Friday.

Qualifications

• High school diploma with 4+ years of related experience, or a bachelor’s degree with 1-2 years.
• Experience in Facilities Administration, Facilities Coordination, Office Services, or related field.
• Experience managing vendor relationships and coordinating service providers.
• Exposure to ticketing systems such as ServiceNow.
• Strong organizational, prioritization, and multitasking skills.
• Excellent written and verbal communication; strong customer service orientation.
• Ability to work independently in a fast-paced environment.
• Professional demeanor in an executive-facing office setting.

Responsibilities

• Serve as the primary Facilities contact for the Toronto office.
• Support additional Canadian office locations as Facilities requests are received.
• Manage and coordinate vendor services (building maintenance, plumbing, electrical, general facilities).
• Review, route, track, and follow up on Facilities requests through ServiceNow.
• Coordinate incoming and outgoing shipments, deliveries, and mail distribution.
• Assist with day-to-day office operations and administrative support activities.
• Provide front-facing support to employees, visitors, and vendors.
• Provide reception lunch coverage as needed.
• Partner with Facilities teams across Canada and the United States to ensure timely resolution of requests.
• Maintain accurate records of vendor activity, work orders, and service requests.

Skills

Vendor management

ServiceNow exposure

Communication skills

Customer service orientation

Multitasking

Independent work

Professional demeanor

Education

High school diploma

Bachelor's degree

Tools

ServiceNow

Job description

Requisition Number: 105888

Building Service Administrator- Toronto, ON

Schedule: Onsite Monday - Friday 8am to 5pm

Address: 20 Victoria St, 5th Floor, Toronto, ON M5C 2N8

Salary: Depending on experience, the salary is up to $60,000 CAD a year

Insight at a Glance

• 14,000+ engaged teammates globally
• $8.2 billion in revenue in 2025
• Certified as a Great Place to work in 9 Countries in 2025
• Fortune 500 Company (No. 447) in 2025
• Received 25+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2024 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.

As a Building Services Administrator, you will serve as the primary Facilities point of contact for the Toronto office, supporting day-to-day facilities operations, vendor coordination, office services, and employee requests. This role works closely with Canadian and U.S. Facilities teams to ensure a professional, safe, and well-maintained workplace environment. You will coordinate facilities-related service requests, manage vendor relationships, support office operations, and provide exceptional customer service to internal teammates, visitors, and external partners.

Primary Responsibilities

• Serve as the primary Facilities contact for the Toronto office.
• Support additional Canadian office locations as Facilities requests are received.
• Manage and coordinate vendor services, including:
  • Building maintenance
  • Plumbing
  • Electrical and lighting repairs
  • General facilities services
• Review, route, track, and follow up on Facilities requests through ServiceNow.
• Coordinate incoming and outgoing shipments, deliveries, and mail distribution.
• Assist with day-to-day office operations and administrative support activities.
• Provide professional front-facing support to employees, visitors, and vendors.
• Provide reception lunch coverage as needed.
• Partner with Facilities teams across Canada and the United States to ensure timely resolution of requests.
• Maintain accurate records of vendor activity, work orders, and service requests.
• Support workplace initiatives and facilities projects as assigned.
• Help ensure facilities services are delivered efficiently and in accordance with organizational standards.

Qualifications

• High school diploma with 4+ years of related experience, or a bachelor's degree with 1-2 years of related experience, or an equivalent combination of education and experience.
• Previous experience in Facilities Administration, Facilities Coordination, Office Services, Executive Administration, Workplace Services, or a related field.
• Experience managing vendor relationships and coordinating service providers.
• Exposure to ServiceNow or similar ticketing systems preferred.
• Strong organizational, prioritization, and multitasking skills.
• Excellent written and verbal communication skills.
• Strong customer service orientation with the ability to support multiple stakeholder groups.
• Ability to work independently in a fast-paced environment.
• Professional demeanor in an executive-facing office setting.

Preferred Qualifications

• Executive Assistant or Executive Administrator experience.
• Facilities certifications such as:
  • FMP (Facilities Management Professional)
  • CFM (Certified Facility Manager)

What You Can Expect

We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Toronto, ON || Ontario (CA-ON) || Canada (CA) || Legal, Finance, Facilities & Administration || None || CA - Toronto, ON ||