Brokerage Operations Manager

Jones Lang LaSalle Incorporated; Toronto; On-site; CAD 70,000 - 75,000; Full time

Job summary

Jones Lang LaSalle Retail Canada is seeking an exceptional Brokerage Operations Manager to lead the day-to-day operations of one of Canada’s premier retail brokerage teams. As the operational backbone, you will ensure listings, proposals, transactions, and client deliverables are executed efficiently and to the highest standard, working closely with senior brokers.

You will oversee onboarding of new listings, marketing materials, data entry into Salesforce, and coordination of transactions from

Qualifications

• 3-5 years of experience in commercial real estate, brokerage operations, transaction coordination, project management or similar professional services environment.
• Exceptional organizational and project management skills with proven ability to manage multiple priorities and deadlines.
• Outstanding written and verbal communication abilities with strong attention to detail.
• Advanced proficiency in Microsoft Office, particularly Excel, Word and PowerPoint.
• Experience working with CRM platforms (Salesforce experience preferred) and ability to maintain database accuracy and integrity.

Responsibilities

• Serve as the operational leader coordinating all brokerage activities, managing workflows and ensuring deadlines and priorities are consistently met across the team.
• Lead the onboarding and launch of new listing assignments, coordinating photography, marketing materials, brochures, proposals and accurate data entry into Salesforce and all marketing platforms.
• Manage transactions from listing through closing, preparing Letters of Intent, confidentiality agreements, commission agreements and coordinating document execution, critical dates and FINTRAC compliance.
• Own the accuracy and integrity of the team's Salesforce database, maintaining property, client, contact and transaction data while generating pipeline reports, dashboards and client reporting.
• Coordinate brokerage invoicing from draft through issuance, track outstanding invoices, follow up on collections and liaise with JLL Accounting regarding payments and commissions.
• Develop, document and continuously improve operational workflows, identifying opportunities to leverage technology, AI and automation to enhance efficiency and client experience.
• Review all client-facing materials including proposals, Broker Opinion of Value reports and presentations for quality, consistency, accuracy and JLL branding compliance.

Skills

Project management

Organizational skills

Written and verbal communication

Attention to detail

Multi-priority handling

Tools

Salesforce

Microsoft Excel

Microsoft Word

PowerPoint

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Brokerage Operations Manager – JLL

What this job involves:

JLL Retail Canada is seeking an exceptional Brokerage Operations Manager to lead the day-to-day operations of one of Canada's premier retail brokerage teams. As the operational backbone of a market-leading practice, you will ensure every listing, proposal, transaction, marketing initiative and client deliverable is executed efficiently and to the highest standard. Working closely with senior brokers, you will serve as the central point of coordination, creating systems, improving processes and delivering exceptional client service.

What your day-to-day will look like:

Serve as the operational leader coordinating all brokerage activities, managing workflows and ensuring deadlines and priorities are consistently met across the team. Lead the onboarding and launch of new listing assignments, coordinating photography, marketing materials, brochures, proposals and accurate data entry into Salesforce and all marketing platforms. Manage transactions from listing through closing, preparing Letters of Intent, confidentiality agreements, commission agreements and coordinating document execution, critical dates and FINTRAC compliance. Own the accuracy and integrity of the team's Salesforce database, maintaining property, client, contact and transaction data while generating pipeline reports, dashboards and client reporting. Coordinate brokerage invoicing from draft through issuance, track outstanding invoices, professionally follow up on collections and liaise with JLL Accounting regarding payments and commissions. Develop, document and continuously improve operational workflows, identifying opportunities to leverage technology, AI and automation to enhance efficiency and client experience. Review all client-facing materials including proposals, Broker Opinion of Value reports and presentations for quality, consistency, accuracy and JLL branding compliance.

Required Qualifications:

• 3-5 years of experience in commercial real estate, brokerage operations, transaction coordination, project management or similar professional services environment
• Exceptional organizational and project management skills with proven ability to manage multiple priorities and competing deadlines simultaneously
• Outstanding written and verbal communication abilities with strong attention to detail
• Advanced proficiency in Microsoft Office, particularly Excel, Word and PowerPoint
• Experience working with CRM platforms (Salesforce experience preferred) and ability to maintain database accuracy and integrity

Preferred Qualifications:

• Experience within commercial real estate brokerage, with retail real estate experience considered an asset
• Salesforce administration experience and Adobe Acrobat proficiency
• Experience with AI tools such as ChatGPT, Claude or Microsoft Copilot
• Experience with project management software
• Demonstrated ability to implement process improvements and create operational efficiencies

Estimated compensation for this position:

70,000.00 – 75,000.00 CAD per year. This range represents the estimated base salary and actual compensation may differ. Final base salary is determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Some roles and employees may be eligible for discretionary bonuses, benefits, or other compensation.

Location: On-site –Toronto, ON

Opening Type: Replacement

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation.

Please direct any other general recruiting inquiries to our Contact Us page

For additional details please see our career site pages for each country.