Transaction Manager

Jones Lang LaSalle Incorporated; Toronto; On-site; CAD 70,000 - 75,000; Full time

Job summary

Jones Lang LaSalle (JLL) in Toronto is seeking a Brokerage Operations Manager to lead day-to-day brokerage activities, coordinate listings, and manage transactions from listing to closing. You will ensure data accuracy in Salesforce, prepare reports, and optimize workflows for efficiency and client service.

The role emphasizes onboarding listings, marketing coordination, and cross-functional collaboration with senior brokers. Competitive base salary and strong earning potential are highlighted.

Qualifications

• 3-5 years of experience in commercial real estate or brokerage operations.
• Exceptional organizational and project management skills with ability to manage multiple priorities.
• Strong written and verbal communication with attention to detail; proficient with Excel and Salesforce.

Responsibilities

• Serve as the operational leader coordinating all brokerage activities and deadlines.
• Onboard and launch new listing assignments with marketing materials and data entry in Salesforce.
• Manage transactions from listing to closing, including LOIs and confidentiality agreements.
• Maintain data integrity in Salesforce and generate pipeline reports and client reporting.
• Coordinate invoicing, follow up on collections, and liaise with accounting on payments.

Skills

Brokerage operations

Transaction coordination

Project management

Commercial real estate

Salesforce proficiency

Tools

Salesforce

Microsoft Excel

Job description

Brokerage Operations Manager – JLL

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

JLL Retail Canada is seeking an exceptional Brokerage Operations Manager to lead the day-to-day operations of one of Canada's premier retail brokerage teams. As the operational backbone of a market-leading practice, you will ensure every listing, proposal, transaction, marketing initiative and client deliverable is executed efficiently and to the highest standard. Working closely with senior brokers, you will serve as the central point of coordination, creating systems, improving processes and delivering exceptional client service. This high-impact role offers the opportunity to build a long-term career with competitive compensation, performance-based bonuses and meaningful earning potential for individuals who take ownership and drive results.

What your day-to-day will look like

• Serve as the operational leader coordinating all brokerage activities, managing workflows and ensuring deadlines and priorities are consistently met across the team
• Lead the onboarding and launch of new listing assignments, coordinating photography, marketing materials, brochures, proposals and accurate data entry into Salesforce and all marketing platforms
• Manage transactions from listing through closing, preparing Letters of Intent, confidentiality agreements, commission agreements and coordinating document execution, critical dates and FINTRAC compliance
• Own the accuracy and integrity of the team's Salesforce database, maintaining property, client, contact and transaction data while generating pipeline reports, dashboards and client reporting
• Coordinate brokerage invoicing from draft through issuance, track outstanding invoices, professionally follow up on collections and liaise with JLL Accounting regarding payments and commissions
• Develop, document and continuously improve operational workflows, identifying opportunities to leverage technology, AI and automation to enhance efficiency and client experience
• Review all client-facing materials including proposals, Broker Opinion of Value reports and presentations for quality, consistency, accuracy and JLL branding compliance

Required Qualifications

• 3-5 years of experience in commercial real estate, brokerage operations, transaction coordination, project management or similar professional services environment
• Exceptional organizational and project management skills with proven ability to manage multiple priorities and competing deadlines simultaneously
• Outstanding written and verbal communication abilities with strong attention to detail
• Advanced proficiency in Microsoft Office, particularly Excel, Word and PowerPoint
• Experience working with CRM platforms (Salesforce experience preferred) and ability to maintain database accuracy and integrity

Preferred Qualifications

• Experience within commercial real estate brokerage, with retail real estate experience considered an asset
• Salesforce administration experience and Adobe Acrobat proficiency
• Experience with AI tools such as ChatGPT, Claude or Microsoft Copilot
• Experience with project management software
• Demonstrated ability to implement process improvements and create operational efficiencies

Estimated Compensation

Estimated compensation for this position: 70,000.00 - 75,000.00 CAD per year This range represents the estimated base salary and actual compensation may differ. Final base salary is determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Some roles and employees may be eligible for discretionary bonuses, benefits, or other compensation.

Location

On-site - Toronto, ON

Opening Type

Replacement

Equal Opportunity Employer

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page >

Privacy Notice

JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

Corporate Information

Jones Lang LaSalle (“JLL”) is a leading global commercial real estate and investment management company. For over 200 years, JLL (NYSE: JLL) has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.