Brokerage Customer Service Associate - Day

United Parcel Service, Inc.; Fredericton; On-site; CAD 21,000 - 30,000; Full time

Job summary

UPS is seeking a detail-oriented Customs Brokerage Associate to support our Brokerage and International operations. You will review shipment documentation, prepare customs entries, apply tariff classifications, and ensure compliance with Canadian regulations to enable timely shipments.

You will work with customers, customs authorities, overseas offices, carriers and internal teams to resolve discrepancies, maintain records, and support audits while delivering accurate service and building strong

Qualifications

• High school diploma or equivalent.
• Strong administrative, organizational, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and accuracy.
• Proficiency with Microsoft Office applications and data entry systems.
• Ability to work independently and collaboratively within a team environment.

Responsibilities

• Review commercial invoices, shipping documentation, and customs paperwork for accuracy and completeness.
• Prepare and submit customs entries in accordance with applicable regulations and procedures.
• Apply tariff classifications and verify shipment information to support accurate duty and tax assessments.
• Investigate and resolve documentation discrepancies by communicating with customers, foreign origins, and internal teams.
• Monitor customs clearance activities and follow up to ensure timely release of shipments.
• Coordinate freight movement and delivery arrangements with carriers and operational partners.
• Respond to customer inquiries regarding customs requirements, shipment status, and clearance processes.
• Maintain accurate shipment records and perform data entry within brokerage systems.
• Support audits, compliance reviews, reporting, and administrative activities as required.
• Build and maintain positive relationships with customers and internal stakeholders.
• Assist with process improvement initiatives and operational support activities.

Skills

Administrative skills

Organizational skills

Problem solving

Communication

Data entry

Education

High school diploma

Tools

MS Office

Job description

Job Description*Job Summary*UPS is looking for a detail-oriented and customer-focused Customs Brokerage Associate to support our Brokerage and International operations team. In this role, you will facilitate customs clearance activities by reviewing shipment documentation, identifying discrepancies, preparing customs entries, and ensuring compliance with Canadian customs regulations and government requirements.The successful candidate will work closely with customers, customs authorities, overseas offices, carriers, and internal teams to support the timely movement of international shipments while maintaining a high level of accuracy and service.*Location: *900 HANWELL ROAD FREDERICTON, NB*Job Type:* Full-Time, *Temporary**Shift:* Monday to Friday |10:00am to 6:30pm*Scheduled Hours:* 40 hours per week*Hourly Wage: *$18,25/hr.*Duration:* Until March 23, 2027*Key Responsibilities** Review commercial invoices, shipping documentation, and customs paperwork for accuracy and completeness.* Prepare and submit customs entries in accordance with applicable regulations and procedures.* Apply tariff classifications and verify shipment information to support accurate duty and tax assessments.* Investigate and resolve documentation discrepancies by communicating with customers, foreign origins, and internal teams.* Monitor customs clearance activities and follow up to ensure timely release of shipments.* Coordinate freight movement and delivery arrangements with carriers and operational partners.* Respond to customer inquiries regarding customs requirements, shipment status, and clearance processes.* Maintain accurate shipment records and perform data entry within brokerage systems.* Support audits, compliance reviews, reporting, and administrative activities as required.* Build and maintain positive relationships with customers and internal stakeholders.* Assist with process improvement initiatives and operational support activities.*Qualifications**Required** High school diploma or equivalent.* Strong administrative, organizational, and problem-solving skills.* Excellent verbal and written communication skills.* Ability to manage multiple priorities in a fast-paced environment.* Strong attention to detail and accuracy.* Proficiency with Microsoft Office applications and data entry systems.* Ability to work independently and collaboratively within a team environment.*Preferred** Experience in customs brokerage, transportation, logistics, international trade, or a related administrative field.* Knowledge of customs operations, import/export procedures, and government regulatory requirements.* Understanding of tariff classification and Harmonized System (HS) codes.* Experience reviewing commercial documentation and resolving discrepancies.* Previous customer service or client-facing experience.*Skills & Competencies** Customs and Trade Compliance* Documentation Review and Accuracy* Customer Service Excellence* Critical Thinking and Problem Solving* Communication and Relationship Management* Data Analysis and Verification* Time Management and Prioritization* Teamwork and Collaboration* Regulatory Compliance*Why Join UPS?** Gain valuable experience in international trade and customs brokerage.* Work for a global leader in logistics and supply chain solutions.* Develop expertise in customs regulations, compliance, and international shipping.* Join a collaborative team focused on operational excellence and customer success.\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_The above statements are intended to describe the general nature of the work required for the position and are not intended to be an exhaustive list of all duties and responsibilities.All candidates must successfully complete a series of interviews in order to qualify. Background and reference checks will also be required.Pay: $18.25 per hourExpected hours: No more than 40.0 per weekWork Location: In person