Customs Release Agent

Careerjunction; Dieppe; On-site; CAD 39,000 - 47,000; Full time

Job summary

Kintetsu World Express (Canada) Inc. is hiring a Customs Release Agent in Dieppe, NB. The role involves monitoring shipments, preparing CBSA submissions, and ensuring accuracy of customs documentation across multiple transport modes.

The successful candidate will have CCS certification or be willing to take CSCB courses, strong attention to detail, and solid communication skills to coordinate with clients and carriers. Salary starts around CAD 43,000 with full-time hours.

Qualifications

• Two to four years of related customs experience or training.
• Ability to read and understand instructions and memos.
• Strong numerical and data entry ability.

Responsibilities

• Provide customs-related services to clients and carriers, including tracing shipments and submitting cheque requests.
• Process shipments through SWI with the HS code database.
• Ensure documentation supports customs clearance and follow up on missing information.
• Imaging and organizing files and correspondence using SSD technology.
• Assist with backup reception duties and support regional offices as needed.

Skills

Customs experience

Attention to detail

Communication skills

Microsoft Office

Education

CCS Certified

CSCB training

Tools

DM Document Management

MS Office

Job description

# Customs Release AgentDieppe New BrunswickEnd Post Date:May 6, 2026Job Type:Full TimeWorkspace:Salary:Industry Type:Employer:On-Sitemin 43000.00LogisticsKintetsu World Express (Canada) IncWork Hours:## About the CompanyAbout Us At KWE, we are one of Canada’s fastest growing 3PL service providers. With a global network and a commitment to excellence, we deliver world-class logistics solutions to our customers. Our success is built on the dedication of our people; many of our leaders started in entry-level roles and grew their careers with us. If you’re looking for a place where hard work and ambition are recognized and rewarded, we’d love to meet you.## About the RoleThe Opportunity We are seeking a Customs Release Agent to support the execution and ongoing improvement of our Customs Department. In this role, you will monitor shipments using the KWE Customs entry production system and carrier websites as needed. You will also be responsible for receiving and verifying shipments entering Canada across all modes of transportation, including courier, air, ocean, truck, and rail. Additionally, you will prepare documentation for electronic submission to the Canada Border Services Agency (CBSA) using the KWE system to facilitate the release of commercial goods.## RequirementsWhat You’ll Do • Provide customs-related services to clients and carriers, including tracing/tracking shipments, verifying charges, and submitting cheque requests. • Responsible for scanning/imaging files using the DM Document Management tool and organizing them into the appropriate folders. • Process shipments through the SWI (Single Window Initiative) in coordination with all applicable PGAs (Participating Government Agencies), using the existing client HS code database. • Ensure all miscellaneous charges are accounted for on entries for client billing, including but not limited to terminal fees, storage, dock delivery, etc. • Maintain knowledge of how to complete credit release requests during regular business hours and after hours. • Verify that all documentation contains the necessary information for customs clearance; if information is missing, follow up with clients, carriers, or vendors. • Keep clients and carriers informed of any processing delays and escalate issues to the Sr. Customs Specialist for further action when required. • Ensure all correspondence, including client emails, is properly imaged to the entry file using SSD (Solid State Drive) technology. • Contribute to team initiatives to meet departmental and company objectives and provide input to support the efficient operation of the customs department. • Provide backup administrative support to reception, including answering incoming telephone calls. • Encourage effective communication and teamwork by fostering positive working relationships.Respond to all emails after regular business hours and ensure they are handled appropriately. • Demonstrate the ability to work independently and achieve daily performance targets. • Support a safe work environment by adhering to all safety policies, practices, and procedures. • Report any unsafe conditions or activities to management and/or Human Resources. • Provide support, backup coverage, and training to the Moncton customs office and other regional offices as needed during vacations, absences, or other situations. • Carry out any additional job-related or consulting duties as assigned by management## Education RequirementsCCS Certified, Or willing to take applicable courses through CSCB to enhance Career opportunity.## SkillsPrevious customs experience in related field or equivalent; two to four years related experience and/or training; or equivalent combination of education and experience. • Ability to create, read and comprehend instructions, short correspondence, and memos. • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. • Ability to add, subtracts, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. • Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc## Additional InformationIf you’re ready to take the next step in your career and contribute to a growing organization, we’d love to hear from you! Email your Resume to [e-mail]