Brokerage Customer Service Associate

United Parcel Service, Inc.; Fredericton; On-site; CAD 21,000 - 30,000; Full time

Job summary

UPS is seeking a detail-oriented Customs Brokerage Associate to support our Brokerage and International operations team in Fredericton, NB. You will review shipment documentation, prepare customs entries, and ensure compliance with Canadian regulations, collaborating with customers, authorities, and internal teams.

The role is full-time, temporary, 40 hours per week, with an evening shift (Mon-Fri, 12:30pm–9:00pm) and duration until March 23, 2027.

Qualifications

• High school diploma or equivalent.
• Strong administrative, organizational, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and accuracy.
• Proficiency with Microsoft Office applications and data entry systems.
• Ability to work independently and collaboratively within a team environment.

Responsibilities

• Review invoices, shipping documentation, and customs paperwork for accuracy.
• Prepare and submit customs entries in accordance with applicable regulations.
• Apply tariff classifications and verify shipment information for duties and taxes.
• Investigate and resolve documentation discrepancies with customers and teams.
• Monitor customs clearance activities and ensure timely release of shipments.
• Coordinate freight movement and delivery with carriers and partners.
• Respond to customer inquiries regarding customs requirements and status.
• Maintain shipment records and perform data entry in brokerage systems.
• Support audits, compliance reviews, and administrative activities.

Skills

Administrative skills

Communication skills

Multitasking

Attention to detail

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office

Data entry systems

Job description

Primary Job Posting Location

Fredericton, New Brunswick Canada

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Job Description

Job Summary

UPS is looking for a detail-oriented and customer-focused Customs Brokerage Associate to support our Brokerage and International operations team. In this role, you will facilitate customs clearance activities by reviewing shipment documentation, identifying discrepancies, preparing customs entries, and ensuring compliance with Canadian customs regulations and government requirements. The successful candidate will work closely with customers, customs authorities, overseas offices, carriers, and internal teams to support the timely movement of international shipments while maintaining a high level of accuracy and service.

Location and Employment

• Location: 900 HANWELL ROAD FREDERICTON, NB
• Job Type: Full-Time, Temporary
• Shift: Monday to Friday |12:30pm to 9:00pm
• Scheduled Hours: 40 hours per week
• Hourly Wage: $18,25/hr.
• Duration: Until March 23, 2027

Key Responsibilities

• Review commercial invoices, shipping documentation, and customs paperwork for accuracy and completeness.
• Prepare and submit customs entries in accordance with applicable regulations and procedures.
• Apply tariff classifications and verify shipment information to support accurate duty and tax assessments.
• Investigate and resolve documentation discrepancies by communicating with customers, foreign origins, and internal teams.
• Monitor customs clearance activities and follow up to ensure timely release of shipments.
• Coordinate freight movement and delivery arrangements with carriers and operational partners.
• Respond to customer inquiries regarding customs requirements, shipment status, and clearance processes.
• Maintain accurate shipment records and perform data entry within brokerage systems.
• Support audits, compliance reviews, reporting, and administrative activities as required.
• Build and maintain positive relationships with customers and internal stakeholders.
• Assist with process improvement initiatives and operational support activities.

Qualifications Required

• High school diploma or equivalent.
• Strong administrative, organizational, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and accuracy.
• Proficiency with Microsoft Office applications and data entry systems.
• Ability to work independently and collaboratively within a team environment.

Preferred Experience

• In customs brokerage, transportation, logistics, international trade, or a related administrative field.
• Knowledge of customs operations, import/export procedures, and government regulatory requirements.
• Understanding of tariff classification and Harmonized System (HS) codes.
• Experience reviewing commercial documentation and resolving discrepancies.
• Previous customer service or client-facing experience.

Skills & Competencies

• Customs and Trade Compliance
• Documentation Review and Accuracy
• Customer Service Excellence
• Critical Thinking and Problem Solving
• Communication and Relationship Management
• Data Analysis and Verification
• Time Management and Prioritization
• Teamwork and Collaboration
• Regulatory Compliance

Why Join UPS?

• Gain valuable experience in international trade and customs brokerage.
• Work for a global leader in logistics and supply chain solutions.
• Develop expertise in customs regulations, compliance, and international shipping.
• Join a collaborative team focused on operational excellence and customer success.

The above statements are intended to describe the general nature of the work required for the position and are not intended to be an exhaustive list of all duties and responsibilities. All candidates must successfully complete a series of interviews in order to qualify. Background and reference checks will also be required.

Equal Opportunity Employer

UPS is a diverse and equal opportunity employer. Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process. If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.

In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.