Broadcast Video Systems Engineer

Haivision; Montreal; On-site; CAD 75,000 - 110,000; Full time

Job summary

A leading global video networking provider in Montreal seeks a Technical Support Engineer to ensure a top-notch customer experience post-sale. The role demands expertise in networking and video streaming technologies. Candidates should expect to work in shifts and travel occasionally for customer onboarding. Responsibilities include leading technical training, troubleshooting customer issues, and maintaining system performance. Proficiency in Spanish or Mandarin is mandatory. This role supports mission-critical applications through both remote and onsite engagements.

Qualifications

• 3+ years in technical support, solutions engineering, or customer success role.
• Deep understanding of video streaming technologies like SRT, RTMP, and HLS.
• Experience in troubleshooting networking and hardware/software issues.

Responsibilities

• Act as technical lead for commissioning broadcast video solutions.
• Respond to and diagnose customer support tickets.
• Lead customer technical training and workshops.

Skills

Networking expertise

Video distribution technologies

Video streaming protocols

Broadcast video workflows

Spanish proficiency

Mandarin proficiency

Troubleshooting skills

Customer service skills

Tools

Salesforce Service Cloud

Linux-based systems

Network troubleshooting tools

Job description

A leading global video networking provider in Montreal seeks a Technical Support Engineer to ensure a top-notch customer experience post-sale. The role demands expertise in networking and video streaming technologies. Candidates should expect to work in shifts and travel occasionally for customer onboarding. Responsibilities include leading technical training, troubleshooting customer issues, and maintaining system performance. Proficiency in Spanish or Mandarin is mandatory. This role supports mission-critical applications through both remote and onsite engagements.