Senior Systems Solutions Engineer — Field & Lab Expert
IONODES
14 days+
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Benefits offered by this job
Job summary
A technology firm specializing in video solutions in Laval, Quebec, seeks an experienced technical support professional. This role encompasses complex investigations, systems integration, and customer enablement. Candidates should have over 5 years of experience, strong troubleshooting abilities, and excellent communication skills. Bilingualism in English and French is required. The company offers competitive compensation, benefits, and opportunities for career advancement, all in a growing environment committed to diversity and inclusion.
Qualifications
- 5+ years in technical support, systems integration, or solutions roles.
- Strong troubleshooting of software, networking, and hardware.
- Ability to create clear technical documentation and guides.
Responsibilities
- Own complex technical investigations and provide solutions.
- Collaborate with system integrators and partners directly.
- Document integration guides, deployment playbooks, and more.
Skills
Technical support experience
Troubleshooting software
Networking knowledge
Strong communication skills
Lab setup maintenance
Bilingual (English and French)
Tools
IP video platforms (Genetec, Milestone)
TCP/IP
Packet analysis tools
Automation/scripting tools
Job description
A technology firm specializing in video solutions in Laval, Quebec, seeks an experienced technical support professional. This role encompasses complex investigations, systems integration, and customer enablement. Candidates should have over 5 years of experience, strong troubleshooting abilities, and excellent communication skills. Bilingualism in English and French is required. The company offers competitive compensation, benefits, and opportunities for career advancement, all in a growing environment committed to diversity and inclusion.
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