Senior Systems Solutions Engineer — Field & Lab Expert

Ionodes; Laval; On-site; CAD 85,000 - 115,000; Full time

Benefits offered by this job

Competitive compensation

RRSP matching

Flexible hours

Telemedicine services

Job summary

A technology firm specializing in video solutions in Laval, Quebec, seeks an experienced technical support professional. This role encompasses complex investigations, systems integration, and customer enablement. Candidates should have over 5 years of experience, strong troubleshooting abilities, and excellent communication skills. Bilingualism in English and French is required. The company offers competitive compensation, benefits, and opportunities for career advancement, all in a growing environment committed to diversity and inclusion.

Qualifications

• 5+ years in technical support, systems integration, or solutions roles.
• Strong troubleshooting of software, networking, and hardware.
• Ability to create clear technical documentation and guides.

Responsibilities

• Own complex technical investigations and provide solutions.
• Collaborate with system integrators and partners directly.
• Document integration guides, deployment playbooks, and more.

Skills

Technical support experience

Troubleshooting software

Networking knowledge

Strong communication skills

Lab setup maintenance

Bilingual (English and French)

Tools

IP video platforms (Genetec, Milestone)

TCP/IP

Packet analysis tools

Automation/scripting tools

Job description

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