Brick Keyholder Designer, Sales

The Brick; Toronto; On-site; CAD 42,000 - 65,000; Full time

Job summary

The Brick in Toronto seeks a Keyholder Designer, Sales who blends creative design expertise with frontline sales leadership to deliver exceptional customer experiences while overseeing store operations during keyholder shifts.

You will mentor sales associates, create compelling visual displays aligned with brand standards, manage inventories, and collaborate with management on promotions. Flexible hours including weekends may be required.

Qualifications

• Leadership experience in a keyholder or supervisory role.
• Strong interpersonal and communication skills for customers and team.
• Ability to work flexible hours including weekends and holidays.

Responsibilities

• Lead and manage daily store operations during keyholder shifts, opening and closing.
• Collaborate with customers to understand design needs and provide tailored recommendations.
• Create and implement innovative design concepts aligned with brand standards.
• Support and mentor sales associates to achieve sales goals while maintaining customer service.
• Maintain visual merchandising displays to reflect current design trends.
• Handle inventory tasks including stock replenishment and organization.
• Resolve customer inquiries promptly to maintain satisfaction.
• Coordinate with management to plan promotions and events.

Skills

Leadership

Customer service

Communication

Bilingual (English/French)

POS systems

Inventory management

Design knowledge

Education

Interior design certification

Tools

CAD

Adobe Creative Suite

Job description

For over 115 years, Leon’s Furniture Limited (LFL Group) has been helping Canadians create homes they love. Founded in 1909 in Welland, Ontario, Leon’s has grown from a single furniture store into one of Canada’s largest and most respected retailers, serving customers in communities across every province.

Today, LFL Group is a proudly Canadian organization with a portfolio of trusted retail brands and businesses, includingLeon’s Furniture, The Brick, Appliance Canada, TransGlobal, Midnorthern Appliance, and The Brick Mattress Store, along with a network of distribution, transportation, and corporate operations that support millions of customers nationwide.

Our continued success is built on the dedication of our people. We are committed to creating an inclusive workplace where every associate is treated with respect, provided with equal opportunities to grow, and supported through competitive compensation, comprehensive benefits, and ongoing career development.

As one of Canada's leading retailers, we continue to invest in our people, our brands, and our future. While the retail landscape continues to evolve, LFL Group remains focused on innovation, exceptional customer experiences, and building long-term careers for talented individuals who share our passion for excellence.

Whether you're just starting your career or looking for your next opportunity, you'll find a place to grow, make an impact, and be part of a company with a proud Canadian legacy and an exciting future.

About the Role:

The Brick Keyholder Designer, Sales role is a pivotal position that combines creative design expertise with frontline sales leadership within a retail environment. The primary objective is to ensure an exceptional customer experience by delivering innovative design solutions while managing store operations during keyholder shifts. This role requires balancing hands-on design work with sales responsibilities, including mentoring team members and driving sales targets. The successful candidate will act as a brand ambassador, fostering strong customer relationships and maintaining high visual merchandising standards. Ultimately, this position contributes directly to the store’s profitability and reputation by integrating design excellence with effective sales management.

Minimum Qualifications:

• Demonstrated leadership experience, preferably in a keyholder or supervisory role.
• Strong interpersonal and communication skills to effectively engage with customers and team members.
• Ability to work flexible hours including weekends and holidays as required by retail operations.
• Proficiency in basic inventory management and point-of-sale systems.

Preferred Qualifications:

• Formal education or certification in interior design, graphic design, or a related field.
• Experience with visual merchandising and retail display design.
• Knowledge of current design software tools such as Adobe Creative Suite or CAD programs.
• Bilingual abilities, particularly in English and French, to better serve diverse customer bases in Canada.
• Previous experience working in a fast-paced retail environment with a strong emphasis on customer service.

Responsibilities:

• Lead and manage daily store operations during keyholder shifts, ensuring smooth opening and closing procedures.
• Collaborate with customers to understand their design needs and provide tailored product recommendations that enhance their experience.
• Create and implement innovative design concepts that align with brand standards and customer preferences.
• Support and mentor sales associates to achieve individual and team sales goals while maintaining high customer service standards.
• Maintain visual merchandising displays to ensure the store environment is attractive, organized, and reflective of current design trends.
• Handle inventory management tasks including stock replenishment and organization to support sales activities.
• Resolve customer inquiries and concerns promptly and professionally to maintain customer satisfaction and loyalty.
• Coordinate with management to plan and execute promotional events and sales initiatives.

Skills:

The required skills in sales, customer service, and leadership are essential for managing daily store operations and driving sales performance. Design skills are applied to create compelling visual displays and personalized customer solutions that enhance the shopping experience. Communication skills facilitate effective collaboration with team members and ensure clear, positive interactions with customers. Inventory management and point-of-sale proficiency support efficient store functioning and accurate transaction processing. Preferred skills such as knowledge of design software and bilingual communication further enable the candidate to deliver innovative design solutions and connect with a broader customer demographic, enhancing overall store success.