Brand Ambassador

brobstongroup.com - Jobboard; Richmond; On-site; CAD 35,000 - 45,000; Full time

Job summary

The role of Brand Ambassador at brobstongroup.com - Jobboard offers an entry-level opportunity in retail located in the Metro Vancouver Regional District, Richmond. As a Brand Ambassador, you will provide personalized customer service and assist in driving sales by meeting individual KPIs, supporting store operations, and connecting customers to loyalty programs.

You will have opportunities for learning and progression into leadership, with responsibilities including maintaining store standards and promoting customer engagement through the Polo Connect program.

Qualifications

• Retail or similar high-volume customer-facing experience preferred.
• Strong communication and customer service skills.
• Ability to operate the register and remain on the sales floor for multiple hours.
• Ability to lift and climb up to 30 lbs and perform physical tasks.
• Flexible availability including days, evenings, weekends, and occasional travel.
• Ability to build and maintain positive relationships with customers and coworkers.

Responsibilities

• Provide excellent customer service and personalized styling to drive sales.
• Meet or exceed individual KPIs and sales objectives.
• Maintain store standards, assist in fitting rooms, and complete opening and closing responsibilities.
• Support merchandising and replenishment activities.
• Connect customers to the Polo Connect program and educate them.
• Maintain visual standards and provide product feedback.
• Participate in trainings and company initiatives.
• Collaborate with colleagues to uphold company policies.

Skills

Customer service skills

Strong communication

Retail experience

Ability to operate register

Job description

Summary

Brand Ambassadors deliver a personalized, customer-first shopping experience on the sales floor and help drive sales through strong product knowledge and service. This entry-level retail role focuses on meeting individual KPIs, supporting store operations, and connecting customers to loyalty programs. The role provides opportunities for learning and progression into leadership.

Responsibilities

• Provide excellent customer service and personalized styling to drive sales.
• Meet or exceed individual KPIs (SPH, data capture) and sales objectives.
• Maintain store standards, assist in fitting rooms, and complete opening and closing responsibilities.
• Support merchandising and replenishment activities such as floor sets and ISOS.
• Connect customers to the Polo Connect program and educate them on available offerings.
• Maintain visual standards and provide product feedback to management.
• Participate in trainings and company initiatives to develop skills.
• Collaborate with colleagues to uphold company policies and foster an inclusive team environment.

Requirements

• Retail or similar high-volume customer-facing experience preferred.
• Strong communication and customer service skills.
• Ability to operate the register and remain on the sales floor for multiple hours.
• Ability to lift and climb up to 30 lbs and perform physical tasks.
• Flexible availability including days, evenings, weekends, and occasional travel.
• Ability to build and maintain positive relationships with customers and coworkers.