Branch Technology & Process Improvement Specialist

RBC

Toronto

On-site

CAD 48,000 - 65,000

Full time

6 days ago

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Benefits offered by this job

Bonuses

Flexible benefits

Stock options

Competitive pay

Job summary

RBC Dominion Securities is seeking a Branch Technology Specialist to analyze and improve processes, workflows, and computer systems across the branch. You will support insurance policy administration and customer service with strong attention to detail and professional handling of confidential information.

The role involves providing technical support and training to staff, developing project management tools, and tailoring technology solutions to evolving business needs in a fast-paced

Qualifications

Must-have experience in Desktop and Technology Support (1+ years).
Strong attention to detail and professional demeanor.
Discretion with confidential information.
Excellent communication and people skills.
Ability to multi-task and prioritize tasks.

Responsibilities

Determine needs and propose improvements to procedures, processes or systems.
Provide technical support and training to staff on computer systems and data collection.
Develop project management procedures and tools for major activities.
Identify needs and propose customization or alterations of tools to support new business requirements.

Skills

Critical Thinking

Data Administration

Detail-Oriented

Groupware Administration

Insurance Policies

Insurance Regulatory Law

Office Tools

System Applications

Teamwork

Web-based Tools

Job description

The role involves providing technical support and training to staff, developing project management tools, and tailoring technology solutions to evolving business needs in a fast-paced

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