Branch Technology Specialist

RBC; Toronto; On-site; CAD 48,000 - 65,000; Full time

Benefits offered by this job

Bonuses

Flexible benefits

Stock options

Competitive pay

Job summary

RBC Dominion Securities is seeking a Branch Technology Specialist to analyze and improve processes, workflows, and computer systems across the branch. You will support insurance policy administration and customer service with strong attention to detail and professional handling of confidential information.

The role involves providing technical support and training to staff, developing project management tools, and tailoring technology solutions to evolving business needs in a fast-paced

Qualifications

• Must-have experience in Desktop and Technology Support (1+ years).
• Strong attention to detail and professional demeanor.
• Discretion with confidential information.
• Excellent communication and people skills.
• Ability to multi-task and prioritize tasks.

Responsibilities

• Determine needs and propose improvements to procedures, processes or systems.
• Provide technical support and training to staff on computer systems and data collection.
• Develop project management procedures and tools for major activities.
• Identify needs and propose customization or alterations of tools to support new business requirements.

Skills

Critical Thinking

Data Administration

Detail-Oriented

Groupware Administration

Insurance Policies

Insurance Regulatory Law

Office Tools

System Applications

Teamwork

Web-based Tools

Job description

Job Description

RBC Dominion Securities is looking for a Branch Technology Specialist to join their team! The Branch Technology Specialist (BTS) provides analysis for implementation and improvement of processes, workflow, project management methods, computer systems and other tools to support insurance policy administration and customer service. With extensive knowledge of the job and policies/practices, performs a wide range of advanced administrative/operational assignments.

What will you do?

• Determining needs and suggesting solutions for administrative improvements in procedures, processes or systems to support other functions.
• Providing technical support and training to administrative staff in the use of computer systems, to collect and analyze information.
• Developing appropriate project management procedures and tools for all major activities; assisting members of the organization in the use of project management methods and tools.
• Identifying needs and suggesting solutions for customization or alterations of technical tools to support unusual or new business requirements

What do you need to succeed?

Must-have

• 1+ years of experience providing Desktop and Technology Support
• Exceptional attention to detail and mature/positive attitude
• Professionalism and ability to manage highly confidential information
• Excellent people skills, ability to manage different personalities
• Exceptional written and verbal communication skills
• Ability to prioritize daily tasks, multi-task, and deal with a variety of personalities (internal & external)
• Ability to quickly shift priorities and deliver results

Nice-to-have

• Knowledge of RBC Dominion Securities' systems and procedures, an asset

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services

Job Skills

Critical Thinking, Data Administration, Detail-Oriented, Groupware Administration, Insurance Policies, Insurance Regulatory Law, Office Tools, System Applications, Teamwork, Web-based Facilities and Tools

Additional Job Details

Address:

ROYAL BANK PLAZA, 200 BAY ST:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-09-02

Application Deadline:

2026-09-16

Note:

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is:

$48,000.00 - $65,000.00

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.