Branch Operations Assistant

RBC; Vaughan; On-site; CAD 40,000 - 55,000; Full time

Benefits offered by this job

Total rewards program

Bonuses

Flexible benefits

Stock where applicable

Career development opportunities

Job summary

RBC Dominion Securities in Vaughan is seeking a Branch Operations Assistant to provide superior service and administrative support to clients and employees. The role places you at the heart of branch operations, ensuring accuracy and efficiency in daily tasks.

You will handle cash transactions, reporting, document management, account-opening support, and receptionist duties, contributing to a professional and collaborative wealth management environment.

Qualifications

• Meticulous attention to detail and excellent time management.
• Exceptional written and verbal communication skills.
• Strong Microsoft Office skills.
• A professional approach to all situations to create a positive working environment.
• Ability to complete duties independently seeking out own answers and solutions.
• Knowledge of RBC Dominion Securities’ systems and procedures is an asset.
• Experience in banking or securities industry is an asset.

Responsibilities

• Process branch cash transactions, deposits, wires, and processing of securities.
• Prepare, print, review and distribute branch reports for management.
• File branch operation reports and maintain document retention per controls.
• Review documentation for account openings and manage workflow scans.
• Reception duties: answer phones and greet clients.
• Support management: office supplies, boardroom scheduling, and ad hoc tasks.
• Assist communications with clients, Advisors and internal/external partners.
• Engage in other special projects as assigned.

Skills

Detail-oriented

Time management

Communication

MS Office

Professional demeanor

Independence

Job description

RBC Dominion Securities is Canada’s leading full-service investment and wealth management firm and is backed by Canada’s leading financial institution. We take pride in hiring and nurturing talented individuals who share our commitment to helping our clients build and preserve their wealth so they can achieve the goals that matter most to them.

What is the opportunity?

The RBC Dominion Securities Management team located in Vaughan is looking for a Branch Operations Assistant to join their team! You will provide superior service along with administrative and operational support to clients and employees.

What will you do?

• Responsible for processing all branch cash transactions, including depositing cheques, Bank wires and processing physical securities

• Ensure Branch reports are prepared, printed, reviewed (where assigned), distributed and/or presented to Branch Management for review.

• Manage the filing for all branch operations related reports and documents, oversee branch retention of documents in accordance with internal controls

• Account opening approvals, this includes reviewing documentation and scanning forms into the documentation workflow system, pulling documentation for branch staff as needed

• Reception – answering phones and greeting clients

• Complete administrative tasks to help the Management team: manage office stationery orders, boardroom scheduling, and provide support to the Branch Operations Manager when needed

• Help manage communications with clients, Advisors and other internal and external partners

• Other special projects as assigned

What do you need to succeed?

Must-have

• Meticulous attention to detail and excellent time management skills

• Exceptional written and verbal communication skills

• Strong Microsoft Office skills

• A professional approach to all situations to create a positive working environment

• Ability to complete duties independently seeking out own answers and solutions

Nice-to-have

• Knowledge of RBC Dominion Securities’ systems and procedures, an asset

• Experience in the banking and/or securities industry is an asset

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

Job Skills

Customer Interactions, Customer Service, Customer Service Administration, Customer Support Operations, Followership, Interpersonal Relationships, Office Tools, Problem Management, Self-Service and Virtual Call Centers, Teamwork

Additional Job Details

Address:

3300 HWY 7:VAUGHAN

City:

Vaughan

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-08-24

Application Deadline:

2026-09-08

Note:

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate’s experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is:

$40,000.00 - $55,000.00

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC’s discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.