Branch Supervisor- Brantford

Gerrie Electric Wholesale Ltd.; Brantford; On-site; CAD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dedicated branch supervisor to lead operations and enhance customer satisfaction. This role involves overseeing daily branch activities, including purchasing, inventory control, and staff management. You'll be at the forefront of ensuring exceptional service and maintaining strong vendor relationships. The company fosters a culture of growth and inclusivity, offering training and development opportunities to empower employees. If you're passionate about the electrical distribution industry and ready to make a significant impact, this opportunity is perfect for you.

Benefits

Major medical + dental coverage

Employee Assistance Program

Pension plan with contribution matching

Training and development opportunities

Tuition reimbursement program

Promote from within culture

Diverse and inclusive workplace

Caring and nurturing environment

Qualifications

• 5+ years experience in the electrical distribution industry is preferred.
• Post secondary education in electrical/business is required.

Responsibilities

• Supervise and solve problems at the branch level, assisting with purchasing and inventory.
• Handle customer and employee inquiries professionally and promptly.

Skills

Problem Solving

Customer Service

Communication Skills

Inventory Management

Sales Skills

Education

Post Secondary Education in Electrical/Business

Job description

Gerrie Electric is one of the largest independent electrical distributors, with 24 key Ontario locations and over 400 employees. We are a proud family owned, Canadian company and are headquartered in Burlington, ON. We are proud to be a Platinum Club winner of Canada’s Best Managed Companies. Having been in business since 1957, we are an established and well-respected company in the industry.

Culture

Our core purpose is passionately helping customers be more successful by delivering exceptional experiences. We strive for an inspiring culture and integrity in all that we do.

Our success is powered by our people. We invest in the training & development of our employees and encourage career growth across all areas. We celebrate success and show recognition for a job well done.

We believe a more diverse and inclusive environment brings strength to our organization, helps our customers to succeed and creates a significant competitive edge.

What you will be doing

This position is primarily responsible for supervising and solving problems at the branch level. Assist with Purchasing, maintaining inventory levels, order desk and counter. The role also involves instructing and advising staff as required.

SUPERVISE

1. Deal with customer questions and concerns in a timely fashion
2. Deal with employee questions and concerns in a timely and professional manner
3. Ensure all Gerrie documented procedures are adhered to
4. Inform Manager of any problems immediately
5. Handle all aspects of the branch as required when the manager is absent

PURCHASING

1. Prepare and issue purchase orders
2. Provide feedback on market conditions
3. Review and ensure backorders are filled
4. Transfer material from other branches as required
5. Deal with vendors in a professional manner

INVENTORY CONTROL

1. Review count variances and either investigate or approve an investigation
2. As determined by the Branch Manager, review insight levels and provide feedback to Branch Manager and Central Purchasing Manager
3. Review stock regularly for damage and obsolescence
4. Review branch defective stock, watching for repetitive trends, and control the Head Office defective returns

SALES

1. Provide price, stock and delivery information as required
2. Handle customer orders as required
3. Treat customers in a professional manner, with a positive attitude, and provide good service
4. Expedite orders, when necessary, to maintain a high level of Customer Service
5. Ensure staff adhere to the Gerrie commitment of “Quality Service”
6. Provide technical and process assistance to all order desk and counter staff assigned to their branch
7. Ensure company specials are promoted by the order desk and counter and fully displayed
8. Ensure Counter displays are neat, organized and current
9. Assist Manager with the preparation annual planning and budgeting

OUTSIDE SALES

1. Call on assigned accounts
2. Explore avenues where the potential to increase sales exists
3. Inform customers of specials and promotions

QUALITY

1. In the absence of a manager, will be the Quality Representative for the branch
2. Ensure the criteria in the “Branch Inspection Report” are adhered to and follow up when not in compliance
3. Ensure charting is complete and accurate

VENDOR

1. Deal with vendors in a professional manner
2. Promote the company in positive manner
3. Do not play one vendor off against the other
4. Maintain scheduled appointments and see vendors at the scheduled appointment time
5. Maintain and develop strong vendor relationships

GENERAL

1. Develop a working understanding of the company's customers and suppliers and maintain a professional image within all interactions
2. Work with other departments as required, conveying a professional corporate image that represents the values of Gerrie Electric
3. Meet and exceed set objectives and department goals and ensure timely completion of all extra tasks as assigned
4. Assist/ensure the overall smooth operation of all functions within the branch
5. Ensure all credits are entered in a prompt manner and are initialed
6. Ensure daily deposits are made and cash submittal form is initialed
7. Ensure the timely completion of any/all extra tasks as assigned by Branch Manager or the Executive
8. Enter, maintain, control and review contracts and special pricing agreements
9. Prepare, organize and control projects/quotations and direct shipments
10. Prepare staff time sheets or cards in the absence of the manager
11. Maintain confidentiality of information

PROBLEM SOLVING

Be able to recommend creative solutions to various issues that may arise.

PERSONAL DEVELOPMENT

Participate in conferences, seminars, and other educational opportunities; reading professional publications; maintain and participate in professional networks to enhance your knowledge and skills.

Participates on committees and special projects as requested.

COMMUNICATION

Communicate clearly and concisely both orally and in writing.

QUALITY

Understands and adhere to ISO policies and procedures.

What you bring to the table

1. Post secondary education in electrical/business
2. 5+ years experience in the electrical distribution industry
3. Relevant experience is an asset.

Don’t have all of these qualifications? Feel free to send in your resume, we can train you on what you need to know or there might be another role that fits better.

We believe in taking care of our people

1. Major medical + dental coverage for yourself and your dependents (flex plan options available)
2. Employee Assistance Program
3. Pension plan with contribution matching
4. Training, development and career growth opportunities
5. Tuition re-imbursement program
6. Promote from within culture
7. A diverse and inclusive workplace
8. Caring and nurturing environment

Words that our employees use to describe us: Inclusive, team-oriented, motivating, happy, forward thinking, innovative, successful!

*Flexible interview options are available!