Branch Service Manager/Registered Client Associate

RBC Capital Markets, LLC; Brampton; On-site; USD 45,000 - 75,000; Full time

Job summary

Join a forward-thinking financial institution where you can thrive as a Branch Service Manager/Registered Client Associate. This role emphasizes a client-first approach, leveraging your administrative skills to support financial advisors and enhance client relationships. You'll be at the heart of a collaborative team, ensuring compliance and operational excellence while fostering a positive work environment. With a commitment to your professional growth, this dynamic firm offers training and development opportunities to help you succeed. Embrace the chance to make a meaningful impact in a high-performing team dedicated to delivering exceptional service.

Benefits

Comprehensive Total Rewards Program

Flexible work/life balance options

Leadership support for development

Challenging work opportunities

Access to various job opportunities

Qualifications

• Strong soft skills including communication, interpersonal, and organizational skills.
• Series 7 and 66 licenses or willingness to obtain within 12 months.

Responsibilities

• Build and maintain professional relationships with clients.
• Oversee branch staff and operations to ensure smooth functioning.
• Facilitate the transfer of funds and securities in client accounts.

Skills

Customer Knowledge

Customer Service

Interpersonal Relationship Management

Oral Communications

Problem Solving

Sales Activities

Education

Bachelor's degree

Job description

Job Summary

Embrace RBC Wealth Management's core values and inclusive culture as an integral part of our branch serving financial advisors and our clients. As a Branch Service Manager/Registered Client Associate, become a trusted resource to our clients, advisors, and the branch. Use your administrative and operational skills to help our advisors manage and grow their business. Demonstrate a client-first approach as you meet compliance standards, research and resolve problems, onboard new accounts, process and maintain account records, implement technology changes, and prepare correspondence in a fast-paced, professional, and collaborative environment. You will model, encourage, and develop a positive and productive work environment to foster a strong team culture within the branch.

At RBC Wealth Management, your career progression matters to us. We offer training, development, and learning resources so you can continue to grow your career in a way that matters to you.

What will you do?

• Build and maintain professional relationships with clients by assisting them and answering account questions.
• Take initiative to handle account inquiries and customer needs and escalate to financial advisors when appropriate.
• Adhere to compliance standards by obtaining and maintaining appropriate account documentation and communicate with clients about items needed.
• Facilitate the transfer of funds and securities, complete trades in client accounts, and process checks, wires, and ACHs in a timely manner.
• Oversee branch staff and operations to keep the branch running smoothly, including onboarding, training, motivating staff, providing work direction, and resolving issues related to staff supervision or escalating to management.
• Ensure effective communication of policy and procedural changes and other issues impacting branch employees' ability to perform their jobs effectively.
• Maintain confidentiality in accordance with RBC's Code of Conduct.

What do you need to succeed?

Must-have

• Bachelor's degree or relevant experience
• Strong soft skills including communication, interpersonal, organizational, and client service skills
• Attention to detail and a mindset focused on making advisors more efficient and effective
• Series 7 and 66 (or 63/65) licenses or willingness to obtain within 12 months of hire
• Ability to adapt to a rapidly changing business and technology environment

Nice-to-have

• Current FINRA registrations
• Financial services experience

What's in it for you?

We thrive on the challenge to be our best, support growth, and work together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference, and achieving mutual success.

• A comprehensive Total Rewards Program including bonuses, flexible benefits, competitive compensation, commissions, and stock options where applicable
• Leadership support for your development through coaching and opportunities
• Opportunity to make a lasting impact
• Work in a dynamic, collaborative, progressive, high-performing team
• Flexible work/life balance options
• Challenging work opportunities
• Progressively greater accountabilities
• Access to various job opportunities across the business

The expected salary range for this position is $45,000-$75,000, depending on experience, skills, registration status, market conditions, and business needs.

You may earn more through RBC's discretionary variable compensation program, which offers the chance to increase your total earnings based on business performance and individual goals.

RBC's compensation philosophy emphasizes attracting, engaging, and retaining a highly qualified global workforce that:

• Drives RBC's high-performance culture
• Supports strategic goals
• Generates sustainable shareholder returns and above-market value

Job Skills

Customer Knowledge, Customer Service, Customer Service Management, Group Problem Solving, Identifying Sales Opportunities, Interpersonal Relationship Management, Oral Communications, Perseverance and Follow-Through, Product Services, Sales Activities

Additional Job Details

Address: 350 MAIN STREET NORTH, STILLWATER

City: Stillwater

Country: United States of America

Work hours/week: 40

Employment Type: Full-time

Platform: WEALTH MANAGEMENT

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-05-01

Application Deadline: 2025-07-05

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline.

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace with diverse perspectives is key to our growth. We promote policies and programs to foster respect, belonging, and opportunity for all.

Join our Talent Community

Stay informed about career opportunities at RBC. Sign up for updates on jobs, tips, and recruitment events. Find out how we use our passion to enhance client and community well-being at jobs.rbc.com.