Branch Sales Representative

Master; Markham; Hybrid; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Medical and dental coverage from day 1

Disability protection

RRSP contribution upon starting

Wellness spending account

Employee assistance program

Telemedicine access

Professional association membershipFee

Early vacation program

Hybrid work policy

Job summary

Master is seeking an energetic Customer Service/Inside Sales Associate in Markham to manage incoming calls, process orders, quotations, and support the inside sales team. This role requires lifting up to 50 lbs, forklift training, and potential after-hours on-call rotation after 3 months.

You will build relationships with customers, understand their needs, and promote company products to generate increased sales while maintaining high satisfaction.

Qualifications

• Excellent verbal and written communication skills.
• Professional phone manner and customer service skills.
• Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to multitask, prioritize and manage time effectively.
• Problem solving abilities.
• Good sales abilities and persuasiveness.
• Ability to work under pressure unsupervised.
• Strong work ethic and positive team attitude.
• Good organization skills.
• Professional demeanor.

Responsibilities

• Provide an outstanding customer service.
• Process orders and quotations and support inside sales with requests.
• Manage all incoming phone calls professionally.
• Source parts and/or equipment with buying groups and suppliers.
• Understand clients’ needs and recommend suitable products.
• Build sustainable customer relationships through open communication.
• Follow company guidelines, policies and procedures.
• Address customer concerns and resolve issues promptly.
• Conduct physical inventory and maintain accuracy.
• Support branch with on-call duties as assigned.
• Participate in after-hours on-call rotation after 3 months.

Skills

Customer service

Phone etiquette

MS Office

Multitasking

Problem solving

Sales ability

Organization

Team attitude

Communication skills

Demeanor

Education

High School Diploma

HVAC-R related degree or certificate (asset)

Tools

Microsoft Office Suite

Job description

For more than 70 years, we've been making a difference, in every degree.

At Master, our people are the driving force behind our success. As Canada's largest HVAC-R distributor and one of North America's industry leaders, we're proud to bring together more than 2,000 employees across nearly 100 locations in Canada and the United States.

Every day, our teams help deliver innovative solutions that improve comfort, energy efficiency, and building performance. Through collaboration, expertise, and a commitment to doing what's right, we create lasting value for our customers, partners, and communities.

Guided by our purpose — Improving people's lives, in every degree — we empower our employees to grow, make a meaningful impact, and build rewarding careers in an environment where people, teamwork, and continuous improvement come first.

The incumbent will be responsible to manage incoming calls, order entry, and promote company products to generate increased sales and maintain high customer satisfaction.

What You Will Accomplish With Us

• Provide an outstanding customer service;
• Process orders and quotations using different methods and support inside sales team with quotation requests;
• Manage all incoming phone calls in a professional manner;
• Source parts and/or equipment in collaboration with buying groups and suppliers;
• Understand clients’ needs and suggest appropriate products or services to achieve satisfaction;
• Build sustainable customer relationships and trust with customers account through open communication;
• Follow company guidelines, policies and procedures;
• Address customer's concerns and offer the best solution to solve the problem in a timely manner;
• Conduct physical inventory and maintain inventory accuracy and cleanliness;
• Various other related duties including on-call duties to support the branch as assigned by supervisor;
• Ability to lift or move heavy products (up to 50lbs.);
• Forklift training will be required if the person doesn't have it already;
• Participate in after hours on-call rotation after 3 month that will involve attending the branch for emergency call outs.

What You Bring To Our Team

• Excellent verbal and written communication skills;
• Professional phone manner and customer service skills;
• Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook);
• Ability to multitask, prioritize, and manage time effectively;
• Problem solving abilities;
• High School Diploma;
• Good sales abilities and persuasiveness;
• Ability to work under pressure unsupervised;
• Strong work ethic and positive team attitude;
• Good organization skills;
• Professional demeanor;
• Previous experience in HVAC-R industry, retail sales or technical related field (an asset);
• Completion of professional degree in refrigeration, heating, ventilation (an asset);
• Safety footwear required.

Compensation Information

Base Salary Range: $45,000 - $55,000 annually

Supplemental Pay Types Include: Annual bonus

The final salary will be determined based on the candidate’s skills and experience, in compliance with applicable regulations.

Competitive Benefits: In addition to a rewarding career within our team, we offer

• Medical and dental coverage from day one, along with short and long-term disability protection
• Contribution to a collective registered retirement savings plan upon starting your role.
• Wellness spending account
• An employee assistance program including psychological, financial, and legal support.
• Access to telemedicine from the beginning of your employment.
• Reimbursement of professional association membership fees.
• Early vacation program.
• Work–life balance supported through a hybrid work policy.