Branch Operations & Service Coordinator

Gunnebo Canada; City of Moncton; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation

Health and dental benefits

RRSP matching

Paid vacation

EAP program

Training & development

Job summary

Gunnebo Canada is seeking a Branch Administrator in Moncton to provide administrative, customer service, service coordination, purchasing, and financial support to keep the branch running smoothly.

Reporting to the Branch Manager, you will handle front-office tasks, respond to inquiries, manage work orders, schedule service, review timesheets, invoices, and supplier docs, ensuring timely SLAs and accurate records.

Qualifications

• 2+ years of office administration or related experience.
• Strong Microsoft 365 skills (Outlook, Excel, Word, Teams, OneDrive).
• Excellent organizational and time-management skills.
• Strong attention to detail and accuracy.
• Excellent communication and customer service skills.

Responsibilities

• Provide day-to-day administrative and front-office support to the branch.
• Respond to customer inquiries and manage calls, emails, and service requests.
• Create and maintain service work orders, customer records, and branch documentation.
• Support service scheduling and coordinate administrative requirements for technicians and subcontractors.
• Review technician timesheets, expenses, service reports and documentation for accuracy.
• Monitor customer portals and ensure service requirements meet SLAs.
• Prepare customer invoices, process purchase orders, and support AP/AR activities.
• Coordinate subcontractor documentation, invoices, and purchasing requirements.
• Order parts and supplies and assist with inventory management.
• Prepare reports, spreadsheets, and other documentation as required.
• Support Branch Manager, Service, Sales and Operations with administrative needs.
• Help maintain an organized, professional, and customer-focused branch environment.

Skills

Office admin

Microsoft 365

Communication

Time management

Attention to detail

Invoicing/AP-AR

Sage 300 ERP

Tools

Sage 300

MS Excel

Outlook

Teams

OneDrive

Job description

Gunnebo Canada is seeking a Branch Administrator in Moncton to provide administrative, customer service, service coordination, purchasing, and financial support to keep the branch running smoothly.

Reporting to the Branch Manager, you will handle front-office tasks, respond to inquiries, manage work orders, schedule service, review timesheets, invoices, and supplier docs, ensuring timely SLAs and accurate records.