Branch Operations Specialist

Marmon Holdings, Inc.; Calgary; On-site; CAD 45,000 - 60,000; Full time

Job summary

Sterling Crane Canada, part of Marmon Holdings, is seeking two Branch Administrators in Calgary to support branch operations. You will handle time entry, invoicing, payroll-related tasks, onboarding, travel bookings, and customer service as you contribute to efficient branch performance.

The role involves coordination with multiple departments, document control, and adherence to SOPs. On-site position with standard business hours and some travel, supporting a busy Canadian branch.

Qualifications

• High School Diploma (or equivalent) required.
• 1-3 years administrative experience in related industry.
• Experience with unionized payroll environments, Fleet Cost & Care (FCC), or other ERP systems preferred.
• Strong Customer Service skills with the ability to speak fluently with customers under pressure.
• Solid work ethic and able to work additional hours as needed.
• Proficiency in Microsoft Excel, Microsoft Word, Microsoft Outlook, and Microsoft PowerPoint.
• Ability to prioritize work and communicate effectively with multiple departments.
• Good communication skills; Must be comfortable engaging in a variety of different communicative modes and active listening.

Responsibilities

• Act as FCC Facilitators within Branch Administrative processes.
• Oversee Administrative processes for the Calgary region including time entry and union collective agreement clauses.
• Invoicing for clients including third-party portal billing, costing reports, and aging receivables management.
• Process supplier payables and ensure recharges are completed.
• Onboarding and offboarding employees and temporary workers; training setup, hardware/software requests, safety orientation, handbooks.
• Booking hotels and travel arrangements for hourly workers.
• Some event management (employee events, venue booking, food).
• First line of customer service for Branch operations; answer phones, receive shipments, coordinate with couriers.
• Create and supply reports to Management; document control, auditing and other admin tasks.

Skills

Customer service

Communication

Multidepartment coordination

Active listening

Time management

Prioritization

Education

High school diploma

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Job description

Sterling Crane Canada, part of Marmon Holdings, is seeking two Branch Administrators in Calgary to support branch operations. You will handle time entry, invoicing, payroll-related tasks, onboarding, travel bookings, and customer service as you contribute to efficient branch performance.

The role involves coordination with multiple departments, document control, and adherence to SOPs. On-site position with standard business hours and some travel, supporting a busy Canadian branch.