Branch Administrator: Customer Care & Operations

Graybar; Florenceville-Bristol; On-site; CAD 38,000 - 52,000; Full time

Benefits offered by this job

No Evening or Weekend Shifts

TELUS Health Virtual Care

Cost shared Health and Dental Benefits

Life & AD&D Insurance

Employee Profit Sharing Program

Long Term Disability Benefits

Group RRSP Matching

Corporate Fitness Membership Program

Employee Share Purchase Program

Computer Purchase Plan

Tuition Reimbursement Program

Service Awards Program

Job summary

Graybar Canada is seeking a Branch Administrator at our Florenceville, NB location to provide friendly, professional customer service and carry out clerical duties per established procedures. The role covers invoicing, returns, scheduling, answering calls, and supporting senior managers.

The position emphasizes accuracy, communication, and teamwork in a busy office, with a comprehensive benefits package and no evening or weekend shifts.

Qualifications

• University degree or college diploma is an asset.
• Excellent time management and organizational skills.
• High attention to detail and accuracy.
• Strong communication and interpersonal abilities.
• Ability to work under pressure and meet deadlines.
• Enthusiastic, people-oriented in a busy office.
• Proven data entry, data editing and typing skills.
• Knowledge of ordering supplies and inventory understanding.

Responsibilities

• Invoice Direct Order billings.
• Process all branch customer returns.
• Schedule and coordinate appointments, meetings and events.
• Receive and forward telephone inquiries and provide information.
• Prepare typed documents for Management using Word and Excel.
• Provide administrative support to senior department managers.
• Work with vendors to resolve shortages and delivery problems.
• Expedite purchase orders and maintain delivery information.
• Assist in daily invoicing and scanning of pick tickets.
• Verify and balance Cash Sales transactions.
• Process nonstock and defective returns to vendors.
• Issue credits and rebills to customers where applicable.
• Process tax corrections and provide branch back-up purchasing support.
• Greet and assist customers, vendors and visitors.

Skills

Time management

Attention to detail

Communication skills

Interpersonal skills

Customer service

Data entry

Typing skills

Prioritization

Teamwork

Problem solving

Education

University degree / college diploma

Job description

Graybar Canada is seeking a Branch Administrator at our Florenceville, NB location to provide friendly, professional customer service and carry out clerical duties per established procedures. The role covers invoicing, returns, scheduling, answering calls, and supporting senior managers.

The position emphasizes accuracy, communication, and teamwork in a busy office, with a comprehensive benefits package and no evening or weekend shifts.