Branch Operations Lead

Falcon Equipment Rentals Inc.; Town of Athabasca; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Great employee benefits

Supportive management

Job summary

Falcon Equipment Rentals Inc. is seeking a Branch Operations Lead at our Athabasca location in Alberta. You will report to the branch manager and lead a diverse team to deliver exceptional customer service, oversee rentals, and ensure safe, efficient operations.

The role requires a mature, solutions-focused leader with proven experience guiding mechanics, yard staff, inside sales, and drivers. Flexible to a fast-paced environment, you will manage costs, inventory, and safety policies across the

Qualifications

• Proven leadership of a diverse team including mechanics, yard personnel, inside sales, and delivery drivers.
• Strong organizational skills with ability to multi-task and prioritize.
• Comfortable using digital tools to streamline daily tasks and decision-making.

Responsibilities

• Lead a diverse team with passion, professionalism, and commitment to customer service and a positive employee experience.
• Provide hands-on support for rental inquiries, deliveries, returns, and service activities.
• Ensure rental contracts are completed accurately and timely.
• Build strong customer relationships and foster long-term business partnerships.
• Maintain accurate on-site inventory records and proper documentation.
• Uphold yard organization, safety, and cleanliness for efficient daily operations.
• Collaborate with branch leaders to meet customer needs across locations.
• Assist Branch Manager in managing operating costs and safety policy adherence.

Skills

Leadership

Team leadership

Operations management

Customer service

Inventory management

Safety compliance

Digital tools

Mentoring

Job description

Build your Career at Falcon Equipment Rentals

We are looking for a people and customer focused leader to join our team as Branch Operations Lead at our Athabasca branch. This position will report to the branch manager.

Why Work with Us?

Competitive pay

Great employee benefits

Supportive management and dedicated employees

Locally owned and operated

Small, close knit team environment

Strong focus on health and safety

What You'll Be Doing

Duties and Responsibilities

• Lead a diverse team with passion, professionalism, and a commitment to exceptional customer service and a positive employee experience
• Oversee and provide hands-on support for rental inquiries, deliveries, returns, customer damage assessments, and equipment service and repair activities
• Ensure all rental contracts are completed accurately and processed in a timely manner
• Build strong customer relationships and ensure needs are consistently met, fostering long-term business partnerships
• Maintain accurate on-site inventory records and ensure proper documentation
• Uphold yard organization, safety, and cleanliness, driving efficient and safe daily operations
• Collaborate with fellow branch leaders to ensure customer needs are met across the entire branch network
• Assist the Branch Manager in managing branch operating costs, including labor, maintenance, repairs, and other expenses essential to business operations
• Assist the Branch Manager in ensuring all safety policies are adhered to on a consistent basis

Qualification and Requirements

• A mature professional who leads by example and brings a consistently positive, solutions-focused mindset
• Proven experience guiding a diverse team, including mechanics, yard personnel, inside sales, and delivery drivers
• Thrives in a fast-paced dynamic work environment
• Demonstrates a strong work ethic, exceptional organizational skills, and the ability to manage multiple priorities effectively
• Collaborative team player who understands the importance of supporting the broader organization, including assisting other locations when needed to meet customer demand
• Comfortable and proficient with technology, using digital tools to streamline daily tasks and decision-making
• Experience in the equipment rental industry, dealership environment, or a related field is considered an asset
• Mechanical aptitude is an advantage
• Minimum of three years of leadership experience in a comparable role or relevant industry

Falcon Rentals is an Alberta owned equipment rental company with 5 locations seeking to add qualified and ambitious professionals to our team. If you are looking for the benefits of a smaller team/business environment but with growth potential and advancement, we have something for you to consider.

We believe in treating each other with respect and working as a team to get things done right. Thanks to this focus on teamwork and collaboration, we have created an atmosphere that is fun, supportive, and full of energy.

$70k to $90k per year, depending on experience

On-call support across all locations Toll-free: 1-833-832-5266