Branch Operations Leader — Rentals

Falcon Equipment Rentals Inc.; Town of Athabasca; Hybrid; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Great employee benefits

Supportive management

Job summary

Falcon Equipment Rentals Inc. is seeking a Branch Operations Lead at our Athabasca location in Alberta. You will report to the branch manager and lead a diverse team to deliver exceptional customer service, oversee rentals, and ensure safe, efficient operations.

The role requires a mature, solutions-focused leader with proven experience guiding mechanics, yard staff, inside sales, and drivers. Flexible to a fast-paced environment, you will manage costs, inventory, and safety policies across the

Qualifications

• Proven leadership of a diverse team including mechanics, yard personnel, inside sales, and delivery drivers.
• Strong organizational skills with ability to multi-task and prioritize.
• Comfortable using digital tools to streamline daily tasks and decision-making.

Responsibilities

• Lead a diverse team with passion, professionalism, and commitment to customer service and a positive employee experience.
• Provide hands-on support for rental inquiries, deliveries, returns, and service activities.
• Ensure rental contracts are completed accurately and timely.
• Build strong customer relationships and foster long-term business partnerships.
• Maintain accurate on-site inventory records and proper documentation.
• Uphold yard organization, safety, and cleanliness for efficient daily operations.
• Collaborate with branch leaders to meet customer needs across locations.
• Assist Branch Manager in managing operating costs and safety policy adherence.

Skills

Leadership

Team leadership

Operations management

Customer service

Inventory management

Safety compliance

Digital tools

Mentoring

Job description

Falcon Equipment Rentals Inc. is seeking a Branch Operations Lead at our Athabasca location in Alberta. You will report to the branch manager and lead a diverse team to deliver exceptional customer service, oversee rentals, and ensure safe, efficient operations.

The role requires a mature, solutions-focused leader with proven experience guiding mechanics, yard staff, inside sales, and drivers. Flexible to a fast-paced environment, you will manage costs, inventory, and safety policies across the