Branch Operations Coordinator

Grupo NORS; Greater Sudbury; On-site; CAD 55,000 - 65,000; Full time

Job summary

Grupo NORS in Sudbury is seeking a Branch Administrator to support daily operations and administration under the Branch Manager. You will manage payroll, order processing, and service coordination to ensure smooth branch performance and repeat business.

Key responsibilities include KPI reporting, invoicing support, and maintaining branch records; strong organizational and communication skills are essential for success in this role.

Qualifications

• Post-secondary education or similar work experience.
• Strong organizational skills essential for daily admin tasks.
• Ability to work with heavy equipment knowledge is a plus.
• Demonstrated ability to meet tight deadlines and manage priorities.

Responsibilities

• Prepare and share daily/monthly KPIs to meet goals.
• Process parts orders for shop and field needs for customers.
• Create purchase orders to enable invoicing and tracking.
• Enter technician timecards daily for payroll processing.
• Log work orders and track technician work details.
• Open/dispatch service calls; generate invoices and respond to customers.
• Maintain payroll for hourly employees.
• File branch documents (work orders, packing slips) for quick retrieval.
• Process parts and service credits promptly.
• Answer calls with strong customer service and support.

Skills

Strong organizational skills

Team player

Goal-oriented

Workflow management

Heavy equipment knowledge

Deadline-driven

Education

Post-secondary education or Similar work experience

Job description

Grupo NORS in Sudbury is seeking a Branch Administrator to support daily operations and administration under the Branch Manager. You will manage payroll, order processing, and service coordination to ensure smooth branch performance and repeat business.

Key responsibilities include KPI reporting, invoicing support, and maintaining branch records; strong organizational and communication skills are essential for success in this role.