Branch Administrator

Nors; Greater Sudbury; On-site; CAD 55,000 - 65,000; Full time

Job summary

Nors is seeking a Branch Administrator for its Sudbury location to work closely with the Branch Manager on daily operations and administrative duties, ensuring repeat business through efficient service and accurate record-keeping.

The role covers KPI reporting, parts orders, payroll data entry, work order management and customer communications, with a focus on timely, accurate processing and excellent service delivery.

Qualifications

• Post-secondary education or similar work experience.
• Strong organizational skills and good communication.
• Ability to meet tight deadlines and work with heavy equipment.
• Team player with ability to structure workflow.

Responsibilities

• Prepare and distribute daily and monthly KPI reports to meet goals.
• Process parts orders for internal shop and field needs; for customer satisfaction.
• Generate purchase orders for branch and service department needs; to be able to invoice customers.
• Enter timecards for service technicians on a daily basis to enter their working hours onto payroll.
• Enter work order comments into the computer to track information on the work done by the technicians on the machines.
• Open work orders and dispatch service calls in the absence of the service administrator and work orders are then used to generate invoices and answer service calls to satisfy customers.
• Track and submit payroll for hourly employees.
• Filing of all branches, including work orders and packing slips; to better retrieve information when needed.
• Timely processing of parts and service credits in order to keep current.
• Answer phone calls with a high level of customer service to assist customers with our services.
• Enter weekly, monthly and quarterly statements into the system to follow up with customers and update branch managers and regional service managers.
• Cover overflow of parts on the phone and at the counter for proper management.
• Document and maintain branch policies and procedures to set it up in order for employees to access.
• Prepare and distribute shipments to customers as needed to better meet their needs.
• Create incoming and outgoing machine documents, have written approvals, signatures of all parties and maintain machine records to keep information up to date.
• Documentation of safety meetings and workplace inspections to ensure that safety procedures are being followed.
• Performs other duties as assigned;

Skills

Strong organizational skills

Team player

Goal-oriented

Ability to structure work flow

Knowledge with heavy equipment

Good communication skills

Ability to meet tight deadlines

Education

Post-secondary education or Similar work experience

Job description

With a legacy of over 90 years, we continue to grow and strengthen our presence in the 7 countries where we operate, with more than 100 units and representation of leading brands in our business areas.
Every day, we strive to meet market needs with excellent solutions, equipment, and services — and we believe we have the best talent to deliver on those expectations.

Ready to take the next step in your career?
Your new opportunity might be right here.

We are looking for a Branch Administrator to join our Admin team in Sudbury.

What's the challenge?

What do we expect from you?

What will you find here?

SUMMARY

The Branch Administrator is responsible for working closely with the Branch Manager to ensure daily operations and administrative duties are taken care of in order to assure repeat business.

Expected Salary range (gross/annual)

$55,000.00 to $65,000.00 per year

DUTIES AND RESPONSIBILITIES:

• Prepare and distribute daily and monthly key performance indicators as needed to meet our
  goals.
• Process parts orders for internal shop and field needs; for customer satisfaction.
• Generate purchase orders for branch and service department needs; to be able to invoice
  customers.
• Enter timecards for service technicians on a daily basis to enter their working hours onto
  payroll.
• Enter work order comments into the computer to track information on the work done by the
  technicians on the machines.
• Open work orders and dispatch service calls in the absence of the service administrator and
  work orders are then used to generate invoices and answer service calls to satisfy customers.
• Track and submit payroll for hourly employees.
• Filing of all branches, including work orders and packing slips; to better retrieve information
  when needed.
• Timely processing of parts and service credits in order to keep current.
• Answer phone calls with a high level of customer service to assist customers with our services.
• Enter weekly, monthly and quarterly statements into the system to follow up with customers
  and update branch managers and regional service managers.
• Cover overflow of parts on the phone and at the counter for proper management.
• Document and maintain branch policies and procedures to set it up in order for employees to
  access.
• Prepare and distribute shipments to customers as needed to better meet their needs.
• Create incoming and outgoing machine documents, have written approvals, signatures of all
  parties and maintain machine records to keep information up to date.
• Documentation of safety meetings and workplace inspections to ensure that safety procedures
  are being followed.
• Performs other duties as assigned;

CORE COMPETENCIES:

• Strong organizational skills;
• Team player;
• Goal-oriented;
• Ability to structure work flow
• Knowledge with heavy equipment
• Good communication skills
• Ability to meet tight deadlines

EDUCATION/TRAINING:

• Post-secondary education or Similar work experience.

HEALTH AND SAFETY

It is our expectation that all Nors Employees will conduct their work in a safe manner, abide by all Nors safety policies and report all hazardous conditions and unsafe work procedures. In addition, Nors employees will be required to report any and all incidences/accidents/near misses according to company policies

Nors is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We recognize our obligations and responsibilities as an employer and encourage applications from all qualified candidates including members of visible minorities.

Nors will accommodate people with disabilities during the recruitment and assessment processes. If accommodation is requested, Nors will consult with the applicant and arrange for the provision of suitable accommodation that considers the applicant’s needs.