Branch Operations & Billing Coordinator

Sterling Crane; Coquitlam; On-site; CAD 42,000 - 56,000; Full time

Job summary

Sterling Crane Canada is seeking a motivated Branch Administrator to support Victoria and Vancouver operations from our Vancouver, BC branch. You will manage quotes and orders, invoicing and customer accounts, labor hours, billing, and vendor management while ensuring procedures align with SOPs and client requirements.

This full‑time hourly role is based on-site at the Vancouver branch with some travel. You’ll collaborate with multiple departments, assist with onboarding, travel bookings, and

Qualifications

• High School Diploma (or equivalent) required.
• 1-3 years administrative experience in related industry.
• Experience with unionized payroll environments, FCC, or other ERP systems preferred.
• Strong Customer Service skills with the ability to speak fluently with customers under pressure.
• Solid work ethic and able to work additional hours as needed
• Proficiency in Microsoft Excel, Word, Outlook, and PowerPoint.
• Ability to prioritize work and communicate effectively with multiple departments.
• Good communication skills; must be comfortable engaging in verbal, non-verbal, and written modes with active listening.
• Ability to assess multiple tasks and develop a plan to complete them in a timely manner.

Responsibilities

• Act as FCC Facilitators within Branch Administrative processes.
• Oversee Administrative processes for the Victoria and Vancouver, BC regions with time entry and union clauses.
• Client invoicing inclusive of third-party portal billing, daily costing reporting and aging receivables management.
• Process supplier payables and ensure recharges are completed.
• Onboarding and offboarding employees and temporary workers, training setup, safety orientation, and handbooks.
• Booking hotels and travel arrangements for hourly workers.
• Some event management (employee events, venue booking, food).
• First line of customer service for Branch operations; coordinate shipments and couriers.
• Create and supply reports as necessary to Management staff.
• Document control, auditing and other administrative tasks as required.

Skills

Customer Service

Communication

Prioritization

Microsoft Office

Education

High School Diploma (or equivalent)

Tools

Fleet Cost & Care

ERP systems

Excel

Word

Outlook

PowerPoint

Job description

Sterling Crane Canada is seeking a motivated Branch Administrator to support Victoria and Vancouver operations from our Vancouver, BC branch. You will manage quotes and orders, invoicing and customer accounts, labor hours, billing, and vendor management while ensuring procedures align with SOPs and client requirements.

This full‑time hourly role is based on-site at the Vancouver branch with some travel. You’ll collaborate with multiple departments, assist with onboarding, travel bookings, and