Branch Office Supervisor

Creative Door Services Ltd.; Edmonton; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading company in overhead door solutions is seeking a Branch Office Supervisor in Edmonton. This full-time role involves administrative support, team leadership, and ensuring compliance with company policies. The ideal candidate will have strong organizational skills and a passion for customer service, with opportunities for career growth in a supportive environment.

Benefits

Competitive Pay

Excellent Benefit Plan

Comprehensive Training

Long-term Career Opportunities

Health and Dental Benefits

Qualifications

• 3 years’ experience in an administrative role.
• Knowledge in shipping, logistics, and construction is an asset.

Responsibilities

• Provide overall administrative support for the Branch.
• Manage employee absences and vacation requests.
• Perform AR and AP duties for the branch.

Skills

Customer Service

Attention to Detail

Organizational Skills

Problem Solving

Interpersonal Skills

Education

Administrative Role Experience

Tools

Microsoft Office

Job description

Creative Door Services, North America’s largest overhead door dealer, operates nine branches across Western Canada and we have over 55 years of experience in the residential and commercial overhead door industry. We provide access solutions by servicing and installing a variety of overhead doors and driveway gate systems, operators and associated controls.Description for Internal Candidates

Role :

We have an immediate opening for a Branch Office Supervisor in our Edmonton Branch . Reporting to the General Manager, the Branch Office Supervisor plays an integral role as 1 of 3 seats on the Branch Leadership Team (BLT). Including updates, input to solving challenges and identifying potential risks to the business, etc. during bi-weekly BLT meetings. This role is a permanent, full time position with opportunities for growth.

Responsibilities :

• Provide overall administrative support for the Branch, including assisting the General Manager and Operations Manager on a day-to-day basis
• In coordination of internal and external meetings, branch events, and calendar maintenance
• Review expense forms, submit to General Manager for approval, and submit to Corporate Accounts Payable.
• Reconcile Operations Manager and General Managers’ MC statement.
• Identify risks within the business
• Look for growth opportunities within the branch
• Ensure a safe environment, including theft prevention
• Branch Internal Audits
• Completing the Internal Audit spreadsheet on a monthly basis and notifies the General Manager when complete.
• Work closely with Support Services Executive Assistant
• Review and update the internal phone directory
• Business Cards
• Contracts over $100,000.00 and / or require Company Seal / Signature
• Quote over $50,000.00
• Provide Branch employee support
• Ensure employees are complying with company policies and procedures and provide ongoing training to employees as required.
• Provide Branch employee coaching and guidance to ensure maximum efficiency.
• Ensure even distribution of workload to meet tight deadlines.
• Attention to work distribution that might cause task or business conflicts.
• Review and manage employee absences and vacation requests. Report conflicts to the General Manager before approval.
• Serve as a point of contact for personnel needs (e.g., benefits communication of policy and updates as it relates to HR). Ensure New Hire Packages are completed and submitted to Corporate HR.
• Perform AR and AP duties for the branch
• Input accounting data according to company policy.
• Accounts Receivable
• Manage Cash Deposits and Reconciliation
• Manage Petty Cash Reconciliation
• AR deposit reconciliation Page 2 of 2
• Bank Deposits
• Issue correspondence to customers regarding overdue accounts, address customer account inquiries.
• Work closely with Corporate AR
• Update and / or correct customer account information through Corporate AR
• Manage COD accounts and Reconciliation.
• Accounts Payable
• Reconcile pending vendor invoices and correct any discrepancies.
• Ensure appropriate documentation and approval for payment is evident.
• Open PO review
• Generate an open purchase order report from the Report Manager and distribute it to all buyers to clean up aging purchase orders.
• Quality Control by reviewing purchase orders past the expected date and advising the buyer to provide a valid reason for the purchase order.
• Identify purchase orders that need to be canceled.
• Open Work Orders
• Credit Notes
• Receptionist Backup : Answering and directing calls
• Review temp staff timesheets for temp agencies and obtain General Manager approval.
• Manage and renew Business Licenses for the Branch(es)
• Complete other Administrative or Clerical duties as needed.

Skills :

• Passionate about providing excellent customer service and able to build strong customer relationships.
• Above average attention to detail and organizational skills
• Prioritizing tasks, managing stress, and diffusing difficult situations in a fast-paced environment
• Superior telecommunication and interpersonal skills
• Resourceful and a good problem solver
• Maintaining respect for confidentiality
• Aptitude to learn and retain technical and product knowledge

Qualifications :

• 3 years’ experience in an administrative role
• Knowledge in shipping, logistics, construction and overhead garage doors is an asset
• Strong attention to detail, good organizational skills, customer service and communication skills
• Ability to work as a team player, with minimal supervision.
• Maintains a positive attitude and learns quickly.
• Ability to work under pressure and meet deadlines.
• Good computer skills; experience with Microsoft Office suite / Internet Explorer

We offer :

• A positive work environment with competitive pay and an excellent benefit plan
• Comprehensive technical, safety and product training provided
• Opportunity to build a long-term career with upward mobility
• Excellent Health and Dental benefits offered for full time employees
• COR Certified workplace
• Equal opportunity employer

To Apply :

If this career opportunity sounds like the right fit for you , apply online at creativedoor with your resume and include your salary expectations. Please add “BRANCH OFFICE SUPERVISOR – EDMONTON” to the subject line of all correspondence.

Applications will be accepted until the position has been filled.

Company Description

We’re Creative Door Services, Western Canada’s largest garage and sectional door dealer. With eight branches across Canada, we’ve been providing innovative solutions and services to residential, commercial, and industrial customers for more than half a century by hiring career-minded, creative thinkers who are remarkable teammates and masters of their craft.

Safety is our number one priority. We have partnered with a reputable third-party provider to offer specialized safety training for all positions within our organization. Whether the position is in the office or on the warehouse floor, each team member will receive tailored training to address the unique hazards associated with their role. By investing in high-quality safety training, we are ensuring the well-being of our employees and creating a safe environment for all.

• Training opportunities include, but not limited to;
• Fall Protection
• Elevated Work / MEWP / Aerial Lift
• Emergency First-Aid (Basic First Aid or "FA1")
• Standard First-Aid (Intermediate First Aid or "FA2")

From the front lines to our upper management, at Creative Door Service, each team member brings an incomparable level of leadership to the job. That’s what makes a career here so rewarding. Whether it’s in the field or in the office, working on a garage door or tackling a business objective, we’re not afraid to roll up our sleeves, get our hands dirty, and throw ourselves into the task at hand. Our people don’t just pay lip service to hard work—we mean what we say, and we follow through with action.

Company Description

We’re Creative Door Services, Western Canada’s largest garage and sectional door dealer. With eight branches across Canada, we’ve been providing innovative solutions and services to residential, commercial, and industrial customers for more than half a century by hiring career-minded, creative thinkers who are remarkable teammates and masters of their craft.

Safety is our number one priority. We have partnered with a reputable third-party provider to offer specialized safety training for all positions within our organization. Whether the position is in the office or on the warehouse floor, each team member will receive tailored training to address the unique hazards associated with their role. By investing in high-quality safety training, we are ensuring the well-being of our employees and creating a safe environment for all.
Training opportunities include, but not limited to;

• Fall Protection
  
• Elevated Work / MEWP / Aerial Lift
  
• Emergency First-Aid (Basic First Aid or "FA1")
  
• Standard First-Aid (Intermediate First Aid or "FA2")
  
• Telehandler / ZoomBoom
  
  From the front lines to our upper management, at Creative Door Service, each team member brings an incomparable level of leadership to the job. That’s what makes a career here so rewarding. Whether it’s in the field or in the office, working on a garage door or tackling a business objective, we’re not afraid to roll up our sleeves, get our hands dirty, and throw ourselves into the task at hand. Our people don’t just pay lip service to hard work—we mean what we say, and we follow through with action.

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