Branch Manager - Saskatoon

Harris Leadership Strategies; Saskatoon; On-site; CAD 90,000 - 120,000; Full time

Job summary

Harris Leadership Strategies in Saskatoon is seeking a Branch Manager to lead a busy building materials branch. You will oversee daily operations, drive profitable sales, and develop a high-performing team while delivering outstanding customer service to local clients and key accounts.

The ideal candidate will have proven sales leadership in building materials or related industries, strong business acumen, and a hands-on leadership style focused on teamwork and continuous improvement.

Qualifications

• Proven sales leadership experience.
• Experience managing a customer-facing team.
• Strong business acumen and safety awareness.
• Ability to drive revenue and service excellence.

Responsibilities

• Promote adherence to policies, standards, and safety.
• Drive branch performance toward financial and operational targets.
• Build relationships with clients, partners, and key accounts.
• Support talent acquisition and maintain personnel records.
• Lead and coach team members to improve performance.
• Direct inventory, procurement, and receiving activities.
• Monitor market conditions to inform pricing and service decisions.
• Resolve customer issues ensuring high client satisfaction.
• Foster a customer-focused culture and provide guidance to staff.
• Collaborate with leadership on growth initiatives and community engagement.
• Coordinate industry and community engagement activities.

Skills

Sales leadership

Client relationship building

People management

Operational excellence

Team coaching

Education

Post-secondary education in business/management/commerce

Job description

We are seeking a sales- and customer-focused Branch Manager to lead the Saskatoon location of a large regional building materials company. This role is responsible for the overall management and performance of the branch, with a strong emphasis on driving profitable sales, delivering exceptional customer service, and building lasting relationships with customers and key accounts. The Branch Manager will oversee day-to-day operations, lead and develop branch employees, and provide direct supervision, coaching, and training as required. The ideal candidate will bring proven sales leadership experience, preferably within the building materials, construction supply, or a related industry, along with strong business acumen and a hands‑on, team‑oriented leadership style.

Key Responsibilities

• Promote and uphold adherence to organizational policies, operating standards, and workplace safety requirements.
• Drive branch performance by contributing to the achievement of financial, revenue, and operational objectives in partnership with senior leadership.
• Cultivate and strengthen relationships with clients, partners, and key accounts to support business growth and customer retention.
• Support talent acquisition activities and ensure employee documentation and personnel records are maintained accurately and in accordance with established processes.
• Lead, coach, and oversee team members to enhance performance, accountability, and achievement of business priorities.
• Direct branch inventory, procurement, and receiving activities to support efficient operations and product availability.
• Monitor market conditions, customer needs, and competitive activity to inform pricing, service, and business decisions.
• Resolve customer issues and service concerns in a timely and professional manner, ensuring a high standard of client satisfaction.
• Foster a customer-focused culture by providing guidance, operational direction, and expertise to branch employees.
• Partner with leadership to execute initiatives that support business development, customer engagement, and market presence.
• Coordinate and participate in industry, customer, and community engagement activities that enhance relationships and promote the organization.

Selection Criteria

• Demonstrated success leading a business unit, operational facility, or customer-facing team, with accountability for results, service delivery, and team performance.
• Post-secondary education in business, management, commerce, or a related discipline, or an equivalent combination of education and practical leadership experience.
• Minimum of 5 years’ experience in sales leadership, ideally in a related industry.
• Experience developing client relationships, identifying growth opportunities, and supporting revenue generation within a competitive market environment.
• Strong leadership and people-management skills, with the ability to coach, develop, motivate, and hold teams accountable for achieving objectives.
• Sound business acumen, including the ability to analyze performance, manage resources effectively, and make informed operational decisions.
• Proven ability to build collaborative relationships with customers, employees, suppliers, and other stakeholders through effective communication and interpersonal skills.
• Adaptable and solutions-oriented leader with strong organizational skills, the ability to manage multiple priorities, and a commitment to continuous improvement and workplace safety.