Branch Manager, Mississauga Branch

Shinhan Bank Canada; Mississauga; On-site; CAD 90,000 - 130,000; Full time

Job summary

The Shinhan Bank Canada Mississauga Branch is seeking a seasoned Branch Manager to drive growth and deliver exceptional customer experiences. You will lead a team, manage branch performance, and oversee risk, compliance and operations to support deposits, loans, and client relationships.

You will build a collaborative culture, develop local market opportunities, and guide staff through change while maintaining strong governance and regulatory adherence in a dynamic retail banking environment.

Qualifications

• Leadership experience in a branch banking environment.
• Strong interpersonal and communication skills.
• Ability to motivate, influence, and develop staff.

Responsibilities

• Manage the Branch to meet business goals and objectives.
• Monitor branch performance and coach staff for improvement.
• Oversee risk, compliance, audit and regulatory requirements.

Skills

Leadership

Interpersonal skills

Motivate and influence

Organizational & planning

Judgment & decision making

Change management

Communication skills

Relationship building

Strategic orientation

Developing others

Team leadership

Adaptability

Education

Bachelor's Degree

Job description

The Branch Manager, Mississauga Branch will report directly to the VP, Business Strategy and is responsible to facilitating growth of our Bank by delivering a strong customer experience and supporting new and existing customers as they secure their futures,build their business and own their homes. The Branch Manager develops and inspires employees to meet customers’ financial needs and build a culture of collaboration and positive workplace.

Key Responsibilities & Accountabilities

• Manage the Branch to meet the Bank’s business goals and objectives
• Manage and monitor branch performances and evaluate branch employees
• Perform business activity in retail banking products/services
• Assess local branch market conditions and identify current and prospective sales opportunities
• Develop and maintain relationships with the community, existing and new customers
• Resolve customer problems and escalat issues appropriately
• Demonstrate a strong understanding of the Bank’s campaigns, products, services, and distribution channels that lead to increase in sales
• Develop and maintain relationships with the KSC, community, existing and new depository/loan customers
• Professionally serve existing VIP and business customers
• Support the sales team plan that has been developed to lead to the achievement of client sales targets
• Manage the reports that analyze performance against forecasts and sales targets
• Track and record activity on accounts and help to close deals to meet these targets
• Responsible for oversight functions relating to the branch covering Risk, Compliance, Audit and other regulatory
• Improve team’s efficiency by coaching and recommending improvements to work practices, bank operations and processes related to customer experience
• Authorize and confirm all daily transactions in branch and managing branch supplies and expense budget
• Create and foster a cohesive, positive work environment
• Provide vision and leadership for business initiatives to support the increase of deposits and loans, including the development of objectives, plans, policies and programs
• Drive compliance culture through the effective application of policies and procedures for the Bank
• Additional duties as deemed necessary

Job Requirements

Education Requirements:

Bachelor's Degree

Work Experience Requirements:

>10 years

• Proven leadership capabilities including effective interpersonal skills. Must possess the ability to work collaboratively. Willingness to accept responsibility and possess the ability to motivate and influence the activities of others
• Effective organizational and planning skills to successfully guide projects from concept to completion
• Good judgment in dealing with complex issues and conflict situations
• Ability to indirectly influence teams through change; spearheads new ideas; motivate team into action; encourage innovation
• Forward thinking – capable of assessing impact of decisions on immediate, medium term, and long term outcomes
• Demonstrates courage; values diversity in perspectives; inspires commitment; and follows through
• Exceptional relationship and communication skills (verbal & written) combined with the ability to make decisions, recommendations and manage difficult situations where influencing and persuasion is required
• Clearly articulate complex ideas and present these ideas to senior management and other stakeholder groups
• Good negotiator – protecting employee/company assets/costs while maintaining trusting supplier relationships
• Proven track record in leading change initiatives and optimizing stakeholder satisfaction

People Management Experience Requirements:

5-10 years of people management experience is preferred

Knowledge & Skills

• Knowledge of Administration processes, practices and procedures
• Risk, compliance and audit mindset
• Planning and Organizing
• Canadian laws and regulations
• Local market knowledge
• Knowledge of Policy Development Process
• Project management
• Specialized subject matter expertise and knowledge
• Adaptability & Flexibility
• Learning mindset (Continuous learning)
• Collaboration & Teamwork
• Effective interactive communication
• Initiative
• Innovativeness
• Information/ Data seeking
• Attention to detail and quality
• Presentation skills
• Conceptual thinking
• Conflict Management
• Results orientation
• Strategic orientation
• Developing others
• Impact and influence
• Team leader
• Organizational awareness
• Relationship building