Branch Manager

Fairstone Bank; Yellowknife; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Award-winning culture

Competitive pay

Wellness days

Health + dental benefits

Retirement plan

Employee discounts

Fairstone Academy

Parental leave top-up

Volunteer day

Job summary

Fairstone Bank in Yellowknife is seeking a full-time Branch Manager to lead our local branch, grow business, and deliver outstanding client service. You will manage profitability, supervise staff, and ensure compliant operations in a dynamic, community-focused environment.

The ideal candidate has 3–5 years in finance sales or management, a college diploma, and exceptional interpersonal and communication skills. Join a recognized employer with strong benefits and career growth opportunities.

Qualifications

• College diploma preferred (BS/BA with coursework in Business).
• Three to five years of directly related work experience in finance industry sales or three to five years of previous management experience.
• Excellent interpersonal and customer relationship building skills.
• Strong communication skills to communicate with all levels of employees, managers and customers.
• Demonstrated effective verbal, written and listening skills.

Responsibilities

• Leading the overall success of the branch by maintaining and optimizing branch profitability.
• Growing the business by developing new opportunities and supporting client acquisition through multiple channels.
• Creating a best-in-class customer experience by creating a welcoming environment for our customers and ensuring all their needs are met.
• Implementing people strategy that attracts, retains and develops talent.
• Driving accountability and coaching team members to achieve operational, Developmental and customer experience expectations.
• Leading any change initiative and ensuring all relevant information is cascaded to their teams.
• Ensuring high employee engagement and developing individual development plans.
• Ensuring all activities are conducted with compliance to governing regulations, internal policies and procedures.
• Maintaining high degree of confidentiality of client information and compiling to policies on customer confidentiality.
• Acting as a Fairstone ambassador in local communities and projecting a positive company image.

Skills

Interpersonal skills

Customer relationships

Communication

Self-starter

Flexibility

Education

College diploma

Job description

Fairstone Financial is a leading Canadian provider of responsible lending solutions, offering personal loans and retail point-of-sale financing. With a focus on customer service and community engagement, Fairstone helps individuals and businesses meet their financial needs through flexible and accessible lending options. By helping Canadians find the right solution to meet their needs with a variety of products and services. Are you looking for a rewarding career? Fairstone is hiring a full-time Branch Manager in our Yellowknife, Northwest Territories branch. If you’re seeking a role with a growing business that involves developing new business, maintaining client relationships and empowering team members, this could be the position for you.

A regular day for you will include:

Reporting to the District Manager, Fairstone Branch Managers are responsible for the following:

• Leading the overall success of the branch by maintaining and optimizing branch profitability
• Growing the business by developing new opportunities and supporting client acquisition through multiple channels
• Creating a best-in-class customer experience by creating a welcoming environment for our customers and ensuring all their needs are met.
• Implementing people strategy that attracts, retains and develops talent
• Driving accountability and coaching team members to achieve operational, Developmental and customer experience expectations.
• Leading any change initiative and ensuring all relevant information is cascaded to their teams
• Ensuring high employee engagement and developing individual development plans
• Ensuring all activities are conducted with compliance to governing regulations, internal policies and procedures
• Maintaining high degree of confidentiality of client information and compiling to policies on customer confidentiality
• Acting as a Fairstone ambassador in local communities and projecting a positive company image

What we are looking for:

• College diploma preferred (BS/BA with coursework in Business)
• Three to five years of directly related work experience in finance industry sales (consumer finance industry preferred) or three to five years of previous management experience
• Excellent interpersonal and customer relationship building skills
• Strong communication skills to communicate with all levels of employees, managers and customers
• Demonstrated effective verbal, written and listening skills
• Be a self-starter, proactive and display initiative
• Ability to work flexible hours in a fast-paced environment and managing multiple priorities

What you’ll love about working here:

• Award-Winning Culture: We're proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers.
• Compensation Package: Competitive hourly rate plus an incentive plan based on performance.
• Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.
• Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.
• Future-Ready Savings: Group Retirement Savings Plan with up to 7% employer match.
• Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.
• Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.
• Family Support: Parental leave top-up program to help you during life's big moments.
• Community Impact: One paid volunteer day to give back to causes that matter to you.

Fairstone is an equal opportunity employer.

Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities.

Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Time Type: Full time Job Type: Permanent

RECOGNIZED AS ONE OF MONTREAL'S TOP EMPLOYERS (2025)

Fairstone Bank of Canada and its subsidiaries, including Fairstone Financial Inc. and Home Trust Company, deliver innovative, accessible and reliable financial solutions that enable Canadians to reach their financial goals. Collectively, we offer residential and commercial mortgages, consumer deposits and GICs, retail and automobile financing, credit cards and digital lending, in addition to unsecured and secured personal loans online and at more than 255 branches coast to coast. With a long-established history, we are proud to be Canada's leading alternative lending bank. More at FairstoneBank.ca