Branch Manager

Fairstone Financial Inc.; Canada; On-site; CAD 38,572 - 57,859; Full time

Benefits offered by this job

Health and dental coverage

Virtual healthcare (Dialogue)

Group retirement savings plan with 7%+

Parental leave top-up

Paid volunteer day

Job summary

Fairstone Financial Inc. is hiring a full-time Branch Manager for our Yellowknife, Northwest Territories location. You will lead branch profitability, drive new business, and ensure top-tier client experiences while coaching a local team.

You will implement talent strategies, manage priorities in a fast-paced environment, and uphold regulatory compliance and confidentiality. Excellent relationship skills and a proactive mindset are essential.

Qualifications

• College diploma preferred (BS/BA with business coursework).
• Excellent interpersonal and customer relationship building skills.
• Strong communication with all levels of employees and customers.
• Self-starter, proactive with initiative.

Responsibilities

• Lead the branch to profitability and overall success.
• Grow business by developing new opportunities and client acquisition.
• Create a best-in-class customer experience with a welcoming environment.
• Implement people strategy to attract, retain and develop talent.
• Coach team members to meet performance and customer experience targets.
• Lead change initiatives and cascaded information to teams.
• Ensure high employee engagement and individual development plans.
• Maintain compliance with regulations and internal policies.
• Protect client confidentiality and act as Fairstone ambassador.

Skills

Interpersonal skills

Customer relationship building

Communication skills

Proactive/self-starter

Education

College diploma preferred

Tools

CRM software

Job description

WHO WE ARE:

Fairstone Financial is a leading Canadian provider of responsible lending solutions, offering personal loans and retail point-of-sale financing. With a focus on customer service and community engagement, Fairstone helps individuals and businesses meet their financial needs through flexible and accessible lending options. At Fairstone, our culture is built on strong values and leadership principles that define the expectations we have for working together, and with our customers. By helping Canadians find the right solution to meet their needs with a variety of products and services.

We are hiring a full-time Branch Manager in our Yellowknife, Northwest Territories branch. If you’re seeking a role with a growing business that involves developing new business, maintaining client relationships and empowering team members, this could be the position for you.

A regular day for you will include:

Responsibilities:

• Reporting to the District Manager, Fairstone Branch Managers are responsible for the following: Leading the overall success of the branch by maintaining and optimizing branch profitability
• Growing the business by developing new opportunities and supporting client acquisition through multiple channels
• Creating a best-in-class customer experience by creating a welcoming environment for our customers and ensuring all their needs are met.
• Implementing people strategy that attracts, retains and develops talent
• Driving accountability and coaching team members to achieve operational, Developmental and customer experience expectations.
• Leading any change initiative and ensuring all relevant information is cascaded to their teams
• Ensuring high employee engagement and developing individual development plans
• Ensuring all activities are conducted with compliance to governing regulations, internal policies and procedures
• Maintaining high degree of confidentiality of client information and compiling to policies on customer confidentiality
• Acting as a Fairstone ambassador in local communities and projecting a positive company image

What we are looking for:

• College diploma preferred (BS/BA with coursework in Business)
• Three to five years of directly related work experience in finance industry sales (consumer finance industry preferred) or three to five years of previous management experience
• Excellent interpersonal and customer relationship building skills
• Strong communication skills to communicate with all levels of employees, managers and customers
• Demonstrated effective verbal, written and listening skills
• Be a self-starter, proactive and display initiative
• Ability to work flexible hours in a fast-paced environment and managing multiple priorities

What you’ll love about working here:

• Award-Winning Culture: We’re proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers.
• Compensation Package: Competitive hourly rate plus an incentive plan based on performance.
• Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.
• Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.
• Future-Ready Savings: Group Retirement Savings Plan with up to 7% employer match.
• Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.
• Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.
• Family Support: Parental leave top-up program to help you during life’s big moments.
• Community Impact: One paid volunteer day to give back to causes that matter to you.

Learn more: https://www.fairstone.ca/en/about/canadian-lender

Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/

If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Time Type: Full time Job Type: Permanent RECOGNIZED AS ONE OF MONTREAL'S TOP EMPLOYERS (2025)

Fairstone Bank of Canada and its subsidiaries, including Fairstone Financial Inc. and Home Trust Company, deliver innovative, accessible and reliable financial solutions that enable Canadians to reach their financial goals. Collectively, we offer residential and commercial mortgages, consumer deposits and GICs, retail and automobile financing, credit cards and digital lending, in addition to unsecured and secured personal loans online and at more than 255 branches coast to coast. With a long-established history, we are proud to be Canada's leading alternative lending bank. More at FairstoneBank.ca