Branch Manager

fairstone; Toronto; On-site; CAD 90,000 - 125,000; Full time

Benefits offered by this job

Vacation 15 days

Wellness days

Flexible hours

Comprehensive benefits

Pension contributions

Wellness program

Incentive programs

Employee discounts

Job summary

Fairstone Downtown Toronto is hiring a full-time Branch Manager to lead daily operations, grow the business and deliver a best-in-class customer experience. You will manage profitability, coach a diverse team and drive talent development while ensuring compliance and customer confidentiality.

The role requires 3–5 years in finance sales or management, excellent communication skills, and a proactive, collaborative approach.

Qualifications

• College diploma preferred (BS/BA with coursework in Business).
• 3–5 years of direct finance industry sales experience or 3–5 years of management experience.
• Excellent interpersonal and customer relationship skills.
• Strong communication, verbal and written abilities; good listening.
• Self-starter with initiative and ability to handle multiple priorities.

Responsibilities

• Lead the branch to maximize profitability and performance.
• Grow the business by pursuing new opportunities and client acquisition.
• Create an exceptional customer experience and welcoming environment.
• Implement people strategy to attract, develop and retain talent.
• Coach team members to meet operational and customer-experience goals.
• Drive change initiatives with clear team communication.
• Ensure compliance with regulations and confidentiality standards.

Skills

Interpersonal skills

Customer relationship

Communication skills

Verbal communication

Written communication

Listening skills

Self-starter

Initiative

Education

College diploma

BS/BA in Business

Job description

WHO WE ARE:

Fairstone Financial is a leading Canadian provider of responsible lending solutions, offering personal loans and retail point-of-sale financing. With a focus on customer service and community engagement, Fairstone helps individuals and businesses meet their financial needs through flexible and accessible lending options. At Fairstone, our culture is built on strong values and leadership principles that define the expectations we have for working together, and with our customers. By helping Canadians find the right solution to meet their needs with a variety of products and services.

Are you looking for a rewarding career?

Fairstone is hiring a full-time Branch Manager in our Downtown Toronto, Ontario branch. If you're seeking a role with a growing business that involves developing new business, maintaining client relationships and empowering team members, this could be the position for you.

A regular day for you will include:

• Reporting to the District Manager, Fairstone Branch Managers are responsible for the following:
• Leading the overall success of the branch by maintaining and optimizing branch profitability
• Growing the business by developing new opportunities and supporting client acquisition through multiple channels
• Creating a best-in-class customer experience by creating a welcoming environment for our customers and ensuring all their needs are met.
• Implementing people strategy that attracts, retains and develops talent
• Driving accountability and coaching team members to achieve operational, Developmental and customer experience expectations.
• Leading any change initiative and ensuring all relevant information is cascaded to their teams
• Ensuring high employee engagement and developing individual development plans
• Ensuring all activities are conducted with compliance to governing regulations, internal policies and procedures
• Maintaining high degree of confidentiality of client information and compiling to policies on customer confidentiality
• Acting as a Fairstone ambassador in local communities and projecting a positive company image

What we can offer you!

• Time Off: Minimum 15days vacation and additional wellness days, plus statutory holidays.
• Flexible Hours / Work-Life Balance: Full-time positions typically involve 37.5 hours per week. We value work-life balance and support the right to disconnect at Fairstone
• Comprehensive Benefits Package: Adjustable to your needs (with access to virtual healthcare).
• Pension Contribution: Fairstone automatically matches a certain percentage to contribute to your savings.
• Wellness: Tailored well-being solutions available 24/7.
• Competitive Base Salary: With multiple incentive programs to increase your overall compensation.
• Reward Program: Collect points for travel or merchandise.
• Employee Referral Program: Earn a bonus when referring a friend.
• Employee Discounts: We offer numerous discounts at various retailers.
• Professional Development: Comprehensive paid online learning courses (Fairstone Academy), opportunities to develop multiple skill sets.
• Supportive Culture : Join a supportive and collaborative work environment where your contributions are valued and recognized.

What we are looking for:

• College diploma preferred (BS/BA with coursework in Business)
• Three to five years of directly related work experience in finance industry sales (consumer finance industry preferred) or three to five years of previous management experience
• Excellent interpersonal and customer relationship building skills
• Strong communication skills to communicate with all levels of employees, managers and customers
• Demonstrated effective verbal, written and listening skills
• Be a self-starter, proactive and display initiative
• Ability to work flexible hours in a fast-paced environment and managing multiple priorities

What you'll love about working here:

• Award-Winning Culture: We're proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal's Top Employers 2025 by Canada's Top 100 Employers.
• Compensation Package: Competitive hourly rate plus an incentive plan based on performance.
• Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.
• Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.
• Future-Ready Savings: Group Retirement Savings Plan with up to 7% employer match.
• Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.
• Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.
• Family Support: Parental leave top-up program to help you during life's big moments.
• Community Impact: One paid volunteer day to give back to causes that matter to you.