Branch Manager

National Seating & Mobility Ltd.; Vancouver; On-site; CAD 65,000 - 70,000; Full time

Benefits offered by this job

RRSP matching

Generous paid time off

Company events

NSM-sponsored gear

Job summary

National Seating & Mobility Ltd. in Vancouver is seeking a Branch Manager to lead a high-performing branch team and drive sales, service and operational performance.

You will build relationships with clients, therapists and healthcare professionals, oversee daily operations, manage budgets and ensure accurate quotes, orders and billing. A customer-first mindset and healthcare experience are valued.

Qualifications

• Leadership experience in a customer-focused or operations environment.
• Strong communication, organization and problem-solving skills.
• Experience managing employees, budgets and business operations.
• A customer-first mindset and ability to build strong relationships.
• Ability to balance people, priorities and business results.
• Experience in healthcare, mobility equipment or a related industry is an asset.

Responsibilities

• Lead, coach and develop a high-performing branch team.
• Drive branch sales, revenue, customer service and operational performance.
• Build strong relationships with clients, therapists and healthcare professionals.
• Oversee day-to-day branch operations, inventory, equipment and facility needs.
• Support recruitment, onboarding, performance management and employee development.
• Monitor budgets, P&L, expenses and accounts receivable.
• Ensure quotes, orders, work orders, billing and service activities are completed accurately and on time.
• Identify opportunities to improve processes, customer experience and branch performance.
• Create a positive, collaborative team culture where employees feel supported and accountable.

Skills

Leadership

Communication

Organization

Problem-solving

Customer-first

People management

Budgets

Business operations

Healthcare experience

Job description

Lead a Team. Grow a Branch. Make a Difference.

AtNational Seating & Mobility (NSM), we help people live with greaterindependence, confidence and comfort through personalized mobility and seating solutions.

We’re looking for aBranch Managerwho is a strong people leader, customer-focused, organized and business-minded—and who wants to make a meaningful difference every day.

What You’ll Do

• Lead, coach and develop a high-performing branch team.
• Drive branchsales, revenue, customer service and operational performance.
• Build strong relationships with clients, therapists and healthcare professionals.
• Oversee day-to-day branch operations, inventory, equipment and facility needs.
• Support recruitment, onboarding, performance management and employee development.
• Monitor budgets, P&L, expenses and accounts receivable.
• Ensure quotes, orders, work orders, billing and service activities are completed accurately and on time.
• Identify opportunities to improve processes, customer experience and branch performance.
• Create a positive, collaborative team culture where employees feel supported and accountable.

What You Bring

• Leadership experience in a customer-focused or operations environment.
• Strong communication, organization and problem-solving skills.
• Experience managing employees, budgets and business operations.
• A customer-first mindset and ability to build strong relationships.
• Ability to balancepeople, priorities and business results.
• Experience in healthcare, mobility equipment or a related industry is an asset.

Why Join NSM?

• $65,000–$70,000 annually+ annual merit reviews
• Meaningful workthat directly impacts people's lives
• RRSP matching
• Generous paid time off
• Company events & inclusive team culture
• NSM-sponsored gear

Ready to Lead With Purpose?

If you’re passionate aboutpeople, customer experience and making a difference, we’d love to hear from you.

Join NSM and help create better mobility experiences—one client at a time.