Branch Client Advocate & Digital Banking Expert

RBC; Crystal City; On-site; CAD 26,000 - 36,000; Part time

Job summary

RBC Ambassador in Crystal City (Canada) focuses on putting clients first, supporting new client acquisition and deepening existing relationships within our branch network. You will help clients embrace digital capabilities and complete transactions with an outstanding service experience.

This role emphasizes flexible hours, strong communication, and a drive to learn financial concepts, with potential growth toward Account Manager/Banking Advisor opportunities within RBC.

Qualifications

• Client-first mindset with goal orientation and strong service skills.
• Excellent communication and emotional intelligence for customer interactions.
• Digital literacy across devices and platforms to support digital banking.
• Willingness to learn and pursue financial certifications as needed.
• Flexibility to work flex hours and adapt to branch needs.

Responsibilities

• Proactively engage with clients in the branch and deliver an outstanding service experience through completing transactions and by identifying opportunities for advice, solutions, digital enablement and partner introductions
• Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business
• Contribute to team results by listening and spotting opportunities to offer additional advice, introduce clients to the capability of RBC partners, or personally fulfil client solutions
• Proactively take ownership of resolving and preventing client banking problems
• Cultivate and maintain relationships with partners to work as one RBC team
• Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions

Skills

Goal orientation

Self-motivation

Communication

Emotional intelligence

Digital literacy

Flex hours

Learning mindset

Financial concepts

Job description

RBC Ambassador in Crystal City (Canada) focuses on putting clients first, supporting new client acquisition and deepening existing relationships within our branch network. You will help clients embrace digital capabilities and complete transactions with an outstanding service experience.

This role emphasizes flexible hours, strong communication, and a drive to learn financial concepts, with potential growth toward Account Manager/Banking Advisor opportunities within RBC.