Branch Administrator - Toronto Downtown

TK Elevator; Toronto; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Company pension

Dental care

Disability insurance

Employee assistance program

Extended health care

Life insurance

On-site parking

Paid time off

Vision care

Bonus plans for all positions

Wellness Program

Job summary

TK Elevator is seeking an organized administrative professional to support branch operations in Downtown Toronto and the Greater Toronto Area. You will handle inquiries, maintain files, manage HR-related tasks, and assist with payroll documentation while ensuring compliance with company policies.

You will collaborate with department leaders, monitor supplies, and generate reports. This role requires strong communication, multitasking, and a proactive approach to process improvements; travel to

Qualifications

• Diploma in Business or Office Administration or related field.
• Strong communication skills and attention to detail.
• Excellent customer service and organizational abilities.
• Proficient in Microsoft Office; Word, Excel, PowerPoint; Oracle knowledge.

Responsibilities

• Provide exceptional support of assigned portfolio as directed.
• Collaborate with departmental leaders to achieve operational objectives.
• Respond to customer inquiries and redirect to internal stakeholders as needed.
• Track, update, and process hours, payroll, and related documentation for accuracy.
• Maintain and manage project files (opening, updating, closing, tracking).
• Monitor and replenish office supplies and equipment as needed.
• Generate and update relevant departmental reports.
• Record HR activities and support safety initiatives; ensure policy compliance.
• Maintain accurate data entry and filing (physical and digital).
• Request and track TSSA inspections; provide paperwork for job starts and inspections.
• Process elevator turnover information and communicate updates to service and maintenance teams.
• Communicate with head office; perform other duties as assigned.
• Provide backup coverage to colleagues during absences and planned time off.

Skills

Excellent communication

Attention to detail

Organizational skills

Microsoft Office

Oracle

Team player

Education

Diploma in Business or Office Administration or related field

Tools

Oracle

Job description

Job Responsibilities

• Provide exceptional support of assigned portfolio as directed.
• Work collaboratively with departmental leaders to achieve operational objectives
• Perform administrative support for branch operations, including responding to customer inquiries, internal stakeholders and redirecting them as needed
• Track, update, and process field personnel hours, payroll, and related documentation to ensure accuracy
• Maintain and manage project files, including opening, updating, closing, and ensuring proper tracking
• Monitor and replenish office supplies and equipment as needed
• Generate, draft, and update relevant departmental reports
• Record HR activities, support safety initiatives, and ensure compliance with policies and industry regulations
• Maintain accurate data entry and filing (physical and digital)
• Request and track TSSA inspections
• Provide requested paperwork for job starts as well as TSSA inspections
• Process elevator turnover information and communicate updates to the service and maintenance teams
• Communicate regularly with the head office and perform other duties as assigned
• Provide backup coverage to colleagues within the team during absences and planned time off
• Other duties as assigned

What you will be doing

• Provide exceptional support of assigned portfolio as directed.
• Work collaboratively with departmental leaders to achieve operational objectives
• Perform administrative support for branch operations, including responding to customer inquiries, internal stakeholders and redirecting them as needed
• Track, update, and process field personnel hours, payroll, and related documentation to ensure accuracy
• Maintain and manage project files, including opening, updating, closing, and ensuring proper tracking
• Monitor and replenish office supplies and equipment as needed
• Generate, draft, and update relevant departmental reports
• Record HR activities, support safety initiatives, and ensure compliance with policies and industry regulations
• Maintain accurate data entry and filing (physical and digital)
• Request and track TSSA inspections
• Provide requested paperwork for job starts as well as TSSA inspections
• Process elevator turnover information and communicate updates to the service and maintenance teams
• Communicate regularly with the head office and perform other duties as assigned
• Provide backup coverage to colleagues within the team during absences and planned time off
• Other duties as assigned

What do you bring

• Diploma in Business or Office Administration or related field
• A minimum of 2 years of relevant experience (related industry considered an asset)
• Strong business acumen and attention to detail
• Exceptional communication skills paired with the inherent ability to prioritize and organize tasks
• Excellent customer service, project coordination and conflict resolution skills
• Ability to work effectively under pressure, manage competing priorities and thrive in a fast-paced environment.
• Collaborative, team player
• Resourceful, self-driven and collaborative
• Ability to innovate and make process improvement recommendations
• Strong aptitude in Microsoft Office Suite; Word, Excel, PowerPoint, Oracle
• The ability to travel and work within the Downtown & Greater Toronto Area as needed based on operational requirements

What We Offer

• Total compensation range: $45,000 to $60,000
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care
• Bonus plans for all positions
• Wellness Program

TK Elevator is an equal opportunity employer and is committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, or any other protected status required by applicable law.

What Makes Us Special

• Competitive Compensation: Competitive and market-aligned compensation in a technically exciting, stable, and sustainable industry.
• Continuous Development: Structured onboarding, continuous learning, and development programs designed to support your growth.
• Work-life balance: Sustainable ways of working supported by policies and working models aligned with local practices and business needs.
• A culture that moves people: Open communication, mutual respect, and an inclusive environment where everyone feels valued and empowered.
• Empowered Work Environment: Flat hierarchies, approachable leadership, and the freedom to innovate and make an impact from day one.

Diversity & Inclusion Statement

At TKE, diversity drives innovation. We encourage applicants of all backgrounds, identities, and experiences to join us.

Who We Are

TK Elevator (TKE) is a world-leading innovator in vertical transportation and urban mobility. From engineering and installation to maintenance and digital transformation, we support all mobility systems, elevators, escalators, walkways, stairlifts and boarding bridges on any platform, at any time. With digital platforms like AGILE and the IoT platform MAX, we enable smarter, safer urban movement.With more that 50,000 employees, and 1,000+ global support centers, we are moved by what moves people.

TKE – Move Beyond.