Branch Administrator - Temporary 18-month contract

TK Elevator; Burnaby; On-site; CAD 50,000 - 60,000; Full time

Job summary

TK Elevator is seeking an organized administrative professional in Burnaby to manage contracts, records, and payroll for the branch. You will handle renewals, price changes, and communications with customers while maintaining accurate documentation across systems.

The role requires a Diploma in Business or Office Administration, at least 2 years of relevant experience, and strong proficiency with Microsoft Office. You will support reporting, retention efforts, and internal process improvements.

Qualifications

• Attention to detail and the ability to multitask in a fast-paced environment.
• Excellent communication skills and the ability to prioritize and organize tasks.
• Proven ability to manage conflict and work collaboratively across teams.
• Ability to adapt to change in a high-volume work environment.
• Willingness to network within the organization to determine best practices.
• Proficient with Word, Excel, and PowerPoint.

Responsibilities

• Administers customer contracts and account records by processing new agreements, renewals, conversions, construction documentation, ownership and management changes, and warranty-related billing activities
• Respond to customer inquiries and/or redirect to the appropriate department
• Coordinate and implement contract price increases by reviewing account data, preparing approval documentation, updating system records, and issuing customer communications
• Performs administrative tasks, including those associated with the processing of weekly payroll for the entire branch, and assists with construction payroll, ensuring timesheets are accurate and payroll information is accurately documented within the database
• Maintains accurate records and prepares weekly, monthly, and annual operational, financial, and management reports by updating FC and related tracking systems, reconciling data, and compiling required reporting metrics.
• Supports account retention and lifecycle management by monitoring on-hold, pending cancellation, and expired accounts and coordinating updates with Account Representatives.
• Maintains organized and compliant electronic filing systems by managing and archiving contracts, renewals, customer change notices, and construction documentation.
• Support change initiatives including new system implementation
• Perform other duties as assigned

Skills

Attention to detail

Communication skills

Conflict management

Multitasking

Organizational skills

Adaptability

Networking within the organization

Microsoft Office

Education

Diploma in Business or Office Administration

Tools

Microsoft Office

Job description

• Administers customer contracts and account records by processing new agreements, renewals, conversions, construction documentation, ownership and management changes, and warranty-related billing activities
• Respond to customer inquiries and/or redirect to the appropriate department
• Coordinate and implement contract price increases by reviewing account data, preparing approval documentation, updating system records, and issuing customer communications.
• Performs administrative tasks, including those associated with the processing of weekly payroll for the entire branch, and assists with construction payroll, ensuring timesheets are accurate and payroll information is accurately documented within the database
• Maintains accurate records and prepares weekly, monthly, and annual operational, financial, and management reports by updating FC and related tracking systems, reconciling data, and compiling required reporting metrics.
• Supports account retention and lifecycle management by monitoring on-hold, pending cancellation, and expired accounts and coordinating updates with Account Representatives.
• Maintains organized and compliant electronic filing systems by managing and archiving contracts, renewals, customer change notices, and construction documentation.
• Support change initiatives including new system implementation
• Perform other duties as assigned

What you will be doing:

• Administers customer contracts and account records by processing new agreements, renewals, conversions, construction documentation, ownership and management changes, and warranty-related billing activities
• Respond to customer inquiries and/or redirect to the appropriate department
• Coordinate and implement contract price increases by reviewing account data, preparing approval documentation, updating system records, and issuing customer communications.
• Performs administrative tasks, including those associated with the processing of weekly payroll for the entire branch, and assists with construction payroll, ensuring timesheets are accurate and payroll information is accurately documented within the database
• Maintains accurate records and prepares weekly, monthly, and annual operational, financial, and management reports by updating FC and related tracking systems, reconciling data, and compiling required reporting metrics.
• Supports account retention and lifecycle management by monitoring on-hold, pending cancellation, and expired accounts and coordinating updates with Account Representatives.
• Maintains organized and compliant electronic filing systems by managing and archiving contracts, renewals, customer change notices, and construction documentation.
• Support change initiatives including new system implementation
• Perform other duties as assigned

What do you bring:

• Diploma in Business or Office Administration
• A minimum of 2 years of relevant experience
• Attention to detail coupled with the ability to multitask
• Excellent communication skills paired with the inherent ability to prioritize and organize tasks
• Proven ability to manage conflict, coupled with the ability to work collaboratively
• Ability to adapt to change in a fast-paced, high-volume work environment
• Resourceful, self-motivated, and able to network within the organization to determine best practices
• Proficient in Microsoft Office; Word, Excel, PowerPoint
• Willingness to support team objectives and adapt to changing business needs.
• Positive attitude and a proactive approach to supporting branch operations.

What we offer

• Total compensation range: $50,000 to $60,000

TK Elevator is an equal opportunity employer and is committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, or any other protected status required by applicable law.

This posting is for a current existing vacancy within our organization. We are actively seeking qualified candidates to fill this open position. If you are interviewed for this position, we will advise you within 45 days of the interview as to whether or not you were successful in obtaining the position. Information submitted as part of the job application process will be kept on file for 3 years from the date of submission in accordance with legislative requirements.

As part of our recruitment process, TK Elevator may use AI tools to assist in screening candidates and assist in evaluating candidate qualifications. All final hiring decisions are made by either the hiring manager or the recruitment team

What Makes Us Special

• Competitive Compensation: Competitive and market-aligned compensation in a technically exciting, stable, and sustainable industry.
• Continuous Development: Structured onboarding, continuous learning, and development programs designed to support your growth.
• Work-life balance: Sustainable ways of working supported by policies and working models aligned with local practices and business needs.
• A culture that moves people: Open communication, mutual respect, and an inclusive environment where everyone feels valued and empowered.
• Empowered Work Environment: Flat hierarchies, approachable leadership, and the freedom to innovate and make an impact from day one.

Diversity & Inclusion Statement:

At TKE, diversity drives innovation. We encourage applicants of all backgrounds, identities, and experiences to join us.

Who We Are

TK Elevator (TKE) is a world-leading innovator in vertical transportation and urban mobility. From engineering and installation to maintenance and digital transformation, we support all mobility systems, elevators, escalators, walkways, stairlifts and boarding bridges on any platform, at any time. With digital platforms like AGILE and the IoT platform MAX, we enable smarter, safer urban movement.With more that 50,000 employees, and 1,000+ global support centers, we are moved by what moves people.

TKE – Move Beyond.