Branch Administrator - Toronto Downtown

thyssenkrupp Elevator; Toronto; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Company pension

Dental care

Disability insurance

Extended health care

On-site parking

Paid time off

Vision care

Bonus plans

Job summary

thyssenkrupp Elevator is seeking a detail-oriented Office Administrator to provide comprehensive support across branches in the Downtown Toronto area. You will handle inquiries, document control, payroll paperwork, and maintain project files while coordinating with other departments to meet goals.

The role requires a Diploma in Business or Office Administration and at least 2 years of related experience, with strong communication skills and a customer-service mindset.

Qualifications

• Diploma in Business or Office Administration or related field.
• Minimum of 2 years of relevant experience.
• Strong business acumen and attention to detail.
• Exceptional communication skills and the ability to prioritize and organize tasks.
• Excellent customer service, project coordination and conflict resolution skills.
• Ability to travel within the Downtown & Greater Toronto Area as needed.

Responsibilities

• Provide exceptional support of assigned portfolio as directed.
• Work collaboratively with departmental leaders to achieve operational objectives.
• Respond to customer inquiries and redirect them as needed.
• Track and process field personnel hours, payroll, and related documentation.
• Maintain and manage project files, including opening, updating, closing, and ensuring proper tracking.
• Provide backup coverage to colleagues within the team during absences and planned time off.

Skills

Communication skills

Prioritization & organization

Customer service

Project coordination

Conflict resolution

Team player

Detail-oriented

Education

Diploma in Business or Office Administration or related field

Tools

Microsoft Office Suite

Oracle

Job description

Who we are

TK Elevator (TKE) is a world-leading innovator in vertical transportation and urban mobility. From engineering and installation to maintenance and digital transformation, we support all mobility systems, elevators, escalators, walkways, stairlifts and boarding bridges on any platform, at any time. With digital platforms like AGILE and the IoT platform MAX, we enable smarter, safer urban movement.With more that 50,000 employees, and 1,000+ global support centers, we are moved by what moves people.

What you will be doing:

• Provide exceptional support of assigned portfolio as directed.
• Work collaboratively with departmental leaders to achieve operational objectives
• Perform administrative support for branch operations, including responding to customer inquiries, internal stakeholders and redirecting them as needed
• Track, update, and process field personnel hours, payroll, and related documentation to ensure accuracy
• Maintain and manage project files, including opening, updating, closing, and ensuring proper tracking
• Monitor and replenish office supplies and equipment as needed
• Generate, draft, and update relevant departmental reports
• Record HR activities, support safety initiatives, and ensure compliance with policies and industry regulations
• Maintain accurate data entry and filing (physical and digital)
• Request and track TSSA inspections
• Provide requested paperwork for job starts as well as TSSA inspections
• Process elevator turnover information and communicate updates to the service and maintenance teams
• Communicate regularly with the head office and perform other duties as assigned
• Provide backup coverage to colleagues within the team during absences and planned time off
• Other duties as assigned

What do you bring:

• Diploma in Business or Office Administration or related field
• A minimum of 2 years of relevant experience (related industry considered an asset)
• Strong business acumen and attention to detail
• Exceptional communication skills paired with the inherent ability to prioritize and organize tasks
• Excellent customer service, project coordination and conflict resolution skills
• Ability to work effectively under pressure, manage competing priorities and thrive in a fast-paced environment.
• Collaborative, team player
• Resourceful, self-driven and collaborative
• Ability to innovate and make process improvement recommendations
• Strong aptitude in Microsoft Office Suite; Word, Excel, PowerPoint, Oracle
• The ability to travel and work within the Downtown & Greater Toronto Area as needed based on operational requirements

What we offer

• Total compensation range: $45,000 to $60,000
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care
• Bonus plans for all positions
• Wellness Program

TK Elevator is an equal opportunity employer and is committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, or any other protected status required by applicable law.

This posting is for a current existing vacancy within our organization. We are actively seeking qualified candidates to fill this open position. If you are interviewed for this position, we will advise you within 45 days of the interview as to whether or not you were successful in obtaining the position. Information submitted as part of the job application process will be kept on file for 3 years from the date of submission in accordance with legislative requirements.
As part of our recruitment process, TK Elevator may use AI tools to assist in screening candidates and assist in evaluating candidate qualifications. All final hiring decisions are made by either the hiring manager or the recruitment team

What makes us special

At TK Elevator, we offer more than just a job, we offer a place to grow, thrive, and make an impact.

Here’s what you can look forward to:

• Competitive Compensation: Competitive and market-aligned compensation in a technically exciting, stable, and sustainable industry.
• Continuous Development: Structured onboarding, continuous learning, and development programs designed to support your growth.
• Work-life balance: Sustainable ways of working supported by policies and working models aligned with local practices and business needs.
• A culture that moves people: Open communication, mutual respect, and an inclusive environment where everyone feels valued and empowered.
• Empowered Work Environment: Flat hierarchies, approachable leadership, and the freedom to innovate and make an impact from day one.

Ready to move beyond?

Diversity & Inclusion Statement:

At TKE, diversity drives innovation. We encourage applicants of all backgrounds, identities, and experiences to join us.

TKE – Move Beyond