Branch Administrator: Customer Care & Admin Lead

Taleo; Canada; Remote; CAD 43,000 - 54,000; Full time

Benefits offered by this job

TELUS Health Virtual Care

Cost shared Health and Dental Benefits

Life & AD&D Insurance

Employee Profit Sharing Program

Long Term Disability Benefits

Group RRSP Matching

Corporate Fitness Membership Program

Employee Share Purchase Program

Tuition Reimbursement Program

Service Awards Program

Job summary

Graybar Canada is seeking a Branch Administrator for our Vaughan, Ontario branch. You will provide friendly customer service, answer calls, greet visitors and perform general clerical duties per established procedures.

Major responsibilities include invoicing, returns, scheduling, document preparation in Word/Excel, and back-up support for purchasing and reception. The role emphasizes accuracy and strong communication in a busy office.

Qualifications

• University degree, college diploma or equivalent experience considered an asset.
• Excellent time management and organizational skills.
• Very high attention to detail and accuracy.
• Strong spoken and written communication and interpersonal skills.
• Ability to work under pressure and manage customer requests.
• Ability to prioritize to meet deadlines.
• Enthusiastic and enjoy working in a busy office with minimal supervision.
• Proven data entry, data editing and typing skills.
• Knowledge of supplies, equipment and/or services ordering and inventory control.

Responsibilities

• Invoice Direct Order billings.
• Process all branch customer returns.
• Schedule and coordinate appointments, meetings and events as required.
• Receive and forward telephone inquiries and provide general information.
• Prepare documents for Management using Word and Excel.
• Provide administrative support to senior department managers.
• Work with vendors to resolve shortages and delivery problems.
• Expedite purchase orders and maintain delivery information.
• Assist in daily invoicing and scanning of pick tickets.
• Verify and balance Cash Sales transactions.
• Process nonstock and defective returns to vendors promptly.
• Issue credits and rebills to customers as applicable.
• Process tax corrections.
• Provide back-up support for Branch purchasing and Switchboard Receptionist.
• Greet and assist incoming customers and vendors.

Job description

Graybar Canada is seeking a Branch Administrator for our Vaughan, Ontario branch. You will provide friendly customer service, answer calls, greet visitors and perform general clerical duties per established procedures.

Major responsibilities include invoicing, returns, scheduling, document preparation in Word/Excel, and back-up support for purchasing and reception. The role emphasizes accuracy and strong communication in a busy office.