Branch Operations Assistant

RBC Dominion Securities; Burnaby; On-site; CAD 40,000 - 55,000; Full time

Job summary

RBC Dominion Securities in Burnaby, BC, is seeking a Branch Operations Assistant to join our team. You will provide superior service along with administrative and operational support to clients and employees, helping the Management team and Advisor groups run smoothly.

This full-time role involves handling client communications, processing funds and account documentation, and coordinating office tasks. A professional demeanour, meticulous attention to detail, and strong MS Office skills are

Qualifications

• Meticulous attention to detail and excellent time management
• Excellent written and verbal communication in English
• Strong Microsoft Office skills
• Professional approach to create a positive working environment
• Ability to complete duties independently seeking out own answers and solutions

Responsibilities

• Manage incoming communications from clients, Advisors and other internal and external partners
• Provide attentive and accurate service to clients and respond to their needs
• Complete administrative tasks to help the Management team: manage office stationery orders, boardroom scheduling, and provide support to the Branch Operations Manager
• Complete administrative and operational tasks to support Advisor teams: process incoming and outgoing funds, process account opening and maintenance documentation, etc.

Skills

Attention to detail

Time management

Written and verbal English

Microsoft Office

Independence

Education

Canadian Investment Regulatory Exam (CIRE)

Tools

Microsoft Office

RBC Dominion Securities systems

Job description

What is the opportunity?

The RBC Dominion Securities Management team located in Burnaby is looking for a Branch Operations Assistant to join their team! You will provide superior service along with administrative and operational support to clients and employees.

Job Description

The RBC Dominion Securities Management team located in Burnaby is looking for a Branch Operations Assistant to join their team! You will provide superior service along with administrative and operational support to clients and employees.

What will you do?

• Help manage incoming communications from clients, Advisors and other internal and external partners.
• Provide attentive and accurate service to clients and respond to their needs
• Complete administrative tasks to help the Management team: manage office stationery orders, boardroom scheduling, and provide support to the Branch Operations Manager when needed.
• Complete administrative and operational tasks to support Advisor teams: process incoming and outgoing funds, process account opening and maintenance documentation, etc.

What do you need to succeed?

Must-have

• Meticulous attention to detail and excellent time management skills
• Exceptional written and verbal communication skills in English
• Strong Microsoft Office skills
• A professional approach to all situations to create a positive working environment
• Ability to complete duties independently seeking out own answers and solutions

Nice-to-have

• Canadian Investment Regulatory Exam, CIRE
• Knowledge of RBC Dominion Securities' systems and procedures, an asset
• Experience in the securities industry is an asset

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services

The expected salary range for the above position is $40,000 - 55,000 depending on factors including but not limited to the candidate's experience, skills, registration status; market conditions; and business needs.

This position may be eligible to receive a discretionary/variable incentive payment.

RBC's compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

• Drives RBC's high-performance culture
• Enables collective achievement of our strategic goals
• Generates sustainable shareholder returns and above market shareholder value

Job Skills

Customer Interactions, Customer Service, Customer Service Administration, Customer Support Operations, Followership, Interpersonal Relationships, Office Tools, Problem Management, Self-Service and Virtual Call Centers, Teamwork

Additional Job Details

Address

4720 KINGSWAY, TH 12:BURNABY

City

Burnaby

Country

Canada

Work hours/week

37.5

Employment Type

Full time

Platform

WEALTH MANAGEMENT

Job Type

Regular

Pay Type

Salaried

Posted Date

2026-07-23

Application Deadline

2026-09-03

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.