Box Office Representative - Entertainment Operations

Hard Rock Hotel Cancun; Ottawa; On-site; CAD 23,419 - 31,684; Full time

Job summary

Hard Rock Ottawa Hotel & Casino is seeking an on‑call, permanent Box Office associate to drive ticket sales and deliver exceptional guest experiences on the casino floor in Ottawa. You will handle cashiering tasks, assist customers, and maintain accurate ticketing data using TM1 Sales and TM Host systems.

Requirements include 1–2 years in cashiering or ticketing, strong English communication, and comfort with computer applications (Word/Excel/Outlook/PowerPoint).

Qualifications

• 1–2 years of cashiering or ticketing experience.
• Knowledge of Ticketmaster TM1 Sales and TM Host System.
• Excellent English communication and phone etiquette; multilingual abilities a plus.

Responsibilities

• Creates an atmosphere that invites guests to choose Hard Rock Ottawa for gaming entertainment.
• Communicates and sells Hard Rock Live shows while delivering superior guest service.
• Assist the Box Office Supervisor with walk-up sales, calls and related communications.
• Maintain seating diagrams for Hard Rock Live.
• Balance a $500 bank drawer and reconcile at end of shift.

Skills

Ticketing

Cashiering

Customer service

Multilingual

Computer literacy

Tools

Ticketmaster TM1 Sales

Ticketmaster Host System

Microsoft Word

Excel

Outlook

PowerPoint

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description: As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city. Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia and non‑stop excitement. Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin!

Company: Hard Rock Ottawa Hotel & Casino

Location: Ottawa, Ontario

Job Type: On Call Permanent

Is this a current vacancy? Yes, this is an existing open position.

Compensation: CAD $ 20/Hr.

Responsibilities

• Creates an atmosphere that induces guests to make Hard Rock Ottawa their choice for gaming entertainment.
• Responsible for actively communicating and selling Hard Rock Live shows while providing superior guest service.
• Assist the Box Office Supervisor with walk‑up sales, incoming calls and other forms of communication pertaining to the Box Office.
• Ins seating diagram for Hard Rock Live.
• Maintains accountability of a $500 bank drawer, balances bank at end of shift.
• Obtains required approval and acceptance of various forms of payment (credit card, debit cards, etc.)
• Issues cash and comp concert tickets and VIP credentials.
• Helps with inventory control of ticketed shows.
• May distribute promotional coupons and gifts.
• Attend and participate in meetings, completing follow‑up as assigned.
• Attend and participate in off‑property functions and events as assigned.
• Perform work regularly and predictably.
• Other duties as assigned.

Education / Requirements

(Related education and experience may be interchangeable on a year for year basis) One (1) to two (2) years of previous cashiering and/or ticketing experience preferred. This knowledge and these abilities are typically acquired through two months of on‑the‑job training; or through related customer service work experience.

Knowledge of: Computer literacy with good oral and written English communication skills required. Excellent phone etiquette and guest relations skills are also required. Multi‑lingual skills preferred. Understanding of and experience in ticketing. Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint. Pertinent federal, provincial , and local laws, codes, and regulations. Cash handling, marketing and sales techniques. Experience with TM1 Sales and TM Host System preferred.

Ability to

Ability to use Ticketmaster TM1 Sales (or current ticketing system) in order to read and understand ticket availability, manifests and show information. Ability to learn Ticketmaster Host System. Previous experience preferred. Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience. Routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals. Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance. Communicate clearly and concisely, both orally and in writing. Use all required equipment in an effective and efficient manner. Establish and maintain effective working relationships with those contacted in the course of work. Be flexible to work varying shifts and time schedules as needed. Ability to communicate effectively with external contacts and all levels of team members. Review and comprehend all necessary documentation. Be flexible to work varying shifts and time schedules as needed and mutually agreed upon. This position spends time on the casino floor, and is subject to varying levels of crowds, noise, and smoke, the severity of which depends upon guest volume. Perform effectively in a fast‑paced environment. Interface professionally with business contacts and customers. Obtain and maintain all licenses / certifications per Federal, State and Gaming regulations.

To move throughout the business (standing, walking, kneeling, bending) for extended periods of time. To express or exchange ideas verbally and perceive sound by ear and obtain impressions through the eyes. Manual dexterity, hand‑eye coordination, and ability to work with hand above shoulders. To tolerate exposure to heat, cold, chemicals, and loud/noisy/smokey environment.

Physical Demands

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• The employee must frequently lift/push/pull and/or move up to 50 pounds.

Working Conditions

Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino‑related environmental factors including, but not limited to, excessive noise.

Closing

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at [e-mail] if you require accommodation at any time throughout the hire process.

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high‑stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number‑one job is to bring fun and excitement to our team members and our guests!