Room Attendant

Hard Rock Hotel Cancun; Ottawa; Hybrid; CAD 25,000 - 33,000; Part time

Job summary

Hard Rock Ottawa Hotel & Casino is seeking a Part Time Room Attendant to maintain cleanliness and comfort of guest rooms. Responsibilities include cleaning, sanitizing, replenishing amenities, and reporting issues to ensure a safe, welcoming stay for guests.

The role requires attention to detail, time management, and physical stamina. Compensation is CAD 20.82/hour with benefits and opportunities to join a dynamic hospitality team in Ottawa, Ontario.

Qualifications

• High School Diploma or trade school certificate.
• Positive customer service mindset.
• Ability to stand, walk, and lift up to 25 pounds.

Responsibilities

• Service guest rooms using cleaning agents and equipment in accordance with department policies.
• Remove and replace soiled linens and prepare rooms for guest arrivals.
• Organize and replenish guest room amenities.
• Maintain a clean and orderly cart with supplies.
• Maintain a clean, safe work environment within responsibility areas.
• Promote positive guest experiences and team relations.
• Perform other duties as assigned.

Skills

Attention to detail

Time management

Physical stamina

Education

High School Diploma or trade certificate

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

Company: Hard Rock Ottawa Hotel & Casino

Location: Ottawa, Ontario

Job Type: Part Time Permanent

Is this a current vacancy? Yes, this is an existing open position.

Compensation: CAD $20.82/hour

License Requirements: Criminal Background Check

Overview

A Hotel Room Attendant is responsible for maintaining the cleanliness, appearance, and overall comfort of guest rooms and designated hotel areas. This role ensures that rooms are cleaned, sanitized, and prepared according to hotel standards to provide guests with a safe, welcoming, and enjoyable stay. Room Attendants replenish amenities, change linens, report maintenance issues, and respond to guest requests while delivering excellent customer service. Success in this role requires attention to detail, time management skills, physical stamina, and a commitment to maintaining high standards of cleanliness and guest satisfaction.

Responsibilities

• Service guest rooms use cleaning agents and equipment in adherence to department policies.
• Remove, inventory and replace soiled linens and prepare rooms for guest arrivals.
• Organize and replenish guest room amenities.
• Maintain a clean and orderly cart with adequate supplies.
• Maintain a clean, safe, hazard-free work environment within areas of responsibility.
• Promote positive guests and always team member relations.
• Perform other duties as assigned.

Qualifications / Education, Experience

High School Diploma or trade school certificate

Physical Demands

Ability to stand and sit for extended periods of time. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move 25 pounds or more. The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.

Working Conditions

Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times when you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, excessive noise.

Closing

Hard Rock International is an equal opportunity employer.

We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at [e-mail] if you require accommodation at any time throughout the hire process.

We thank all candidates for their interest, however, only those being considered for an interview will be contacted.

Thank you for choosing us as your employer of choice!

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!