Outlet Server - Hard Rock Cafe

Hard Rock International; Ottawa; Hybrid; CAD 20,000 - 28,000; Part time

Job summary

Hard Rock Ottawa Hotel & Casino is seeking a part-time, permanent team member to deliver exceptional guest service in a fast-paced casino dining environment. The role requires a year of restaurant serving experience and a Safe Food Handling certificate.

You will greet guests, assist with menu recommendations, and ensure smooth service from opening to closing shifts in a highly regulated casino setting.

Qualifications

• High school or equivalent education required
• Minimum of 1-year restaurant serving experience
• Safe Food Handling certificate
• Standalone restaurant experience

Responsibilities

• Creates an atmosphere that induces guests to choose Hard Rock Ottawa Hotel & Casino for gaming entertainment and mentors team members to provide superior guest service.
• Greet each guest and provide superior guest service at all Food & Beverage operations.
• Maintain a pleasant and courteous attitude at all times.
• Complete opening and closing duties.
• Assist bussers in setting tables with clean dishes, glasses, and flatware according to guest service procedures.
• Present menu to guests, suggest courses and drinks, and answer questions regarding food preparation.

Skills

Restaurant serving experience

Safe Food Handling certificate

Standalone restaurant experience

Education

High school or equivalent education

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

Company: Hard Rock Ottawa Hotel & Casino

Location: Ottawa, Ontario

Job Type: Part Time Permanent

Compensation: CAD $ 17.60/ Hr.

License Requirements: AGCO License, Smart Serve Certificate

Responsibilities

• Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Ottawa their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Greet each guest and provide superior guest service at for all company Food and Beverage operations.
• Must maintain pleasant and courteous attitude.
• Complete all opening and closing duties.
• Assist bussers in the setting of tables with clean dishes, glasses, and flatware in accordance with approved guest service procedures.
• Presents menu to guest, suggesting courses, appropriate drinks, and answering questions regarding food preparation.
• Offer drinks and take food and beverage order.
• Have basic knowledge of all house and call liquor.
• Serves meals to patrons according to established rules or etiquette, working in a family or formal setting.
• Check for quality after each course.
• Refill all drinks when needed.
• Maintain clean ashtrays.
• Buss tables as needed.
• Remove all dirty dishes and glassware from the guest’s tables during and after each course.
• Totals bill, presents check, collects settlement, and takes payment to cashier.
• Assist bussers in the clearing of tables and dirty dishes, glasses and flatware in accordance with approved guest service procedures.
• Transport dish cart to and from service station/steward’s station.
• Stock server stations with all necessary items.
• Assist bussers in maintaining the general cleanliness all public areas, including carpeted and tiled floors, furniture, and waitress stations.
• Re-supplying provisions on guest tables, all venue areas and waitress stations, including backup glasses, silverware, and dishes.
• Check out with supervisor before leaving at the end of your shift.

Education, Experience, Qualifications

• High school or equivalent education required
• Minimum of 1-year restaurant serving experience
• Safe Food Handling certificate
• Standalone restaurant experience

Physical Demands

Ability to stand and sit for extended periods of time. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move 25 pounds or more. The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.

Working Conditions

Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times when you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to excessive noise.

Closing

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL - SERVE ALL, and strive to foster an inclusive workplace culture for every team member. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at [e-mail] if you require accommodation at any time throughout the hire process. We thank all candidates for their interest, however, only those being considered for an interview will be contacted.

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007 - the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!