Box Office Representative

Creative Manitoba; Winnipeg; Hybrid; CAD 21,000 - 30,000; Part time

Job summary

Prairie Theatre Exchange in Winnipeg, MB, is hiring one or two Box Office Representatives to join our Box Office team. The role focuses on delivering excellent service to patrons, subscribers and donors, handling inquiries in person, over the phone, and online purchases, and ensuring accurate cash-out procedures at each shift.

This seasonal part-time position runs from October 1, 2026 to May 31, 2027 with evenings and weekends required.

Qualifications

• Provide exceptional customer service to patrons, subscribers and donors.
• Assist patrons by phone, in person, and with online purchases.
• Report and complete accurate cash-out procedures at shift end.
• Seasonal part-time position Oct 1, 2026 – May 31, 2027.

Responsibilities

• Assist patrons over the phone and in person and support online purchasers.
• Provide exceptional customer service to patrons, subscribers and donors.
• Work from the Box Office on the 3rd floor of Portage Place.
• Report and complete accurate cash out procedures at end of shift.
• Hours include evenings and weekends; shifts vary between 3–7 hours.

Skills

Customer service

Cash handling

Phone support

In-person support

Job description

Prairie Theatre Exchange is looking to hire one or two candidates to join our Box Office team as a Box Office Representative.

Reporting to the Patron Services Manager, Box Office Representatives are responsible for providing exceptional customer service to patrons, subscribers and donors from our Box Office located on the 3rd floor of Portage Place. The Box Office Representative will help patrons over the phone and in person and will also assist online purchasers. The Representative will be responsible for reporting and completing accurate cash out procedures at the end of the shift.

This position is Seasonal Part-time, running from October 1, 2026 to May 31, 2027. Hours will include evenings and weekends, offering between 5 and 24 hours per week, depending on the schedule of performances. Shift patterns will vary throughout the season but each shift will be a minimum of three (3) hours and a maximum of seven (7) hours with the exception of staff meetings. Schedules will be issued well in advance and may contain regular shifts/days for each employee however candidates should have a flexible schedule.