Box Office Operations Lead

trail appliances; North Vancouver; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Generous paid time off

Employee discounts

Job summary

Ticketmaster Canada is seeking Box Office Supervisors to support Vancouver, BC operations. This full-time role involves supervising staff, cash handling and delivering high-quality customer service at local box offices.

You will work with the Box Office Manager on staffing, policies and ticket processing while ensuring excellent guest experiences, and a flexible schedule including weekends and evenings.

Qualifications

• 1–2 years of sales or customer service experience.
• Strong verbal and written communication skills.
• Go-getter with the ability to work under pressure and with minimal supervision.
• General office and cash handling experience preferred.
• Basic understanding of event ticketing.
• Experience handling customer escalations.
• Detail-oriented with ability to multi-task and manage priorities.
• Familiarity with POS systems.
• Very flexible schedule; available on weekends, evenings and holidays.

Responsibilities

• Aid the Box Office Manager with recruiting, scheduling, training and daily staff management.
• Assist with policy implementation and supervise multiple local box offices.
• Maintain strong customer service and cash control.
• Manage ticket processing, in-person sales and house ticketing requests.
• Collaborate with Operations Support on local box office events.

Skills

Customer service

Communication

Multitasking

Work under pressure

Cash handling

Tools

POS system

Job description

Ticketmaster Canada is seeking Box Office Supervisors to support Vancouver, BC operations. This full-time role involves supervising staff, cash handling and delivering high-quality customer service at local box offices.

You will work with the Box Office Manager on staffing, policies and ticket processing while ensuring excellent guest experiences, and a flexible schedule including weekends and evenings.