Office Administrator (Part-Time) - North Vancouver (1026)

Trail Appliances; North Vancouver; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Generous paid time off

Employee discounts

Job summary

Ticketmaster Canada is seeking Box Office Supervisors to support Vancouver, BC operations. This full-time role involves supervising staff, cash handling and delivering high-quality customer service at local box offices.

You will work with the Box Office Manager on staffing, policies and ticket processing while ensuring excellent guest experiences, and a flexible schedule including weekends and evenings.

Qualifications

• 1–2 years of sales or customer service experience.
• Strong verbal and written communication skills.
• Go-getter with the ability to work under pressure and with minimal supervision.
• General office and cash handling experience preferred.
• Basic understanding of event ticketing.
• Experience handling customer escalations.
• Detail-oriented with ability to multi-task and manage priorities.
• Familiarity with POS systems.
• Very flexible schedule; available on weekends, evenings and holidays.

Responsibilities

• Aid the Box Office Manager with recruiting, scheduling, training and daily staff management.
• Assist with policy implementation and supervise multiple local box offices.
• Maintain strong customer service and cash control.
• Manage ticket processing, in-person sales and house ticketing requests.
• Collaborate with Operations Support on local box office events.

Skills

Customer service

Communication

Multitasking

Work under pressure

Cash handling

Tools

POS system

Job description

Ticketmaster Canada is seeking the right individuals to fill various Box Office Supervisor roles based out of Vancouver, BC. This role is responsible for a variety of items as it relates to the successful operations of the Ticketmaster run Box Office.

Full-time

WHAT YOU WILL BE DOING

• Aid the Box Office Manager with all aspects of the Box Office operation including the recruiting, scheduling, training, daily management of staff, etc.
• Assist with implementation of Box Office policies and procedures
• Supervise and run various local box offices as deemed needed by the Box Office Manager
• Maintain a positive and proactive approach to ticketing activities a strong commitment to superior customer service
• Cash control, balancing and related administrative functions
• Monitoring staff performance to ensure high levels of customer service are being maintained
• Dealing with and resolving customer service issues relating to Box Office operations
• Ticket processing and in-person ticket sales
• Process in house ticketing requests
• Work with the Operation Support teams and aid them with various tasks related to but not exclusive to the local box office events

Our job descriptions evolve with our business needs and priorities. In addition to the description above, your role may include additional duties, responsibilities, projects, and team support as needed.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Minimum of 1-2 years experience in a sales and/or customer service oriented role
• Strong verbal and written communication skills
• Go-getter with the ability to work under pressure and with minimal supervision
• General office and cash experience are preferred
• Basic foundation and understanding of event ticketing
• Experience dealing with customer service escalations
• Must be detail-oriented with the ability to multi-task and juggle competing priorities
• Knowledge of or familiarity working with a POS system
• Ability to accommodate an extremely flexible and fluid work schedule
• Must be available on weekends, evenings and holidays!

YOU (BEHAVIOURAL SKILLS)

• Communication – Outstanding oral and written communication skills, with a focus on client interactions and presentations/demonstrations.
• Winning Teamwork – Collaborating with others in a respectful manner and openly sharing information amongst the team to assist in achieving Ticketmaster goals and objectives. Taking the time to empathize and understand where others are coming from, along with showing recognition and appreciation for the contribution of others.
• Results-Oriented – Energetic, highly motivated self-starter with a track record of meeting/exceeding goals through creativity and relationship building, with a knack for being resourceful.
• Organizational Skills – Manages competing priorities of several teams/departments/locations. Tasks and project management orientation (with the ability to hold others accountable).

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email . Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered.

Opportunity, growth, and meaningful rewards! We offer:

• Health, dental and vision insurance.
• Generous paid time off (vacation, flex or sick).
• Employee discounts across all company brands.
• Training and ...

The expected compensation for this position in British Columbia is: