Box Office & Call Centre Leader — Customer Experience

Yukon Council of Archives; Toronto; Sur place; CAD 50 000 - 65 000; Plein temps

Résumé du poste

TIFF is hiring a Supervisor for Box Office & Call Centre to oversee staff, ensure shift duties are completed, and deliver high-quality customer service. The role includes answering calls, chats, and emails, plus supporting Ticket Agents with troubleshooting and cash handling.

Reporting to the Manager, Ticketing & Customer Relations, the position requires experience in ticketing, cash handling, and exceptional communication. Evening, weekend, and holiday availability is expected.

Qualifications

• Familiarity with ticketing systems; Archtics is preferred.
• Previous customer service experience across in-person, email, and phone channels.
• Excellent written and verbal communication skills.
• Ability to speak multiple languages is an asset.
• Previous cash handling experience and sales of all payment types.

Responsabilités

• Provide friendly, knowledgeable customer service via telephone, email, or in-person.
• Handle large volumes of sales on a regular basis.
• Process and reconcile cash, debit, and credit card transactions.
• Operate ticketing systems and ensure accurate account data.
• Maintain confidentiality of customer information per privacy policy.
• Train agents and update them on new information and processes.
• Open and close the Box Office following procedures.
• Collaborate with Visitor Experience teams to share key info quickly.

Connaissances

Ticketing systems

Customer service

Communication skills

Multilingual

Cash handling

Problem solving

Flexibility

Outils

Archtics

Description du poste

TIFF is hiring a Supervisor for Box Office & Call Centre to oversee staff, ensure shift duties are completed, and deliver high-quality customer service. The role includes answering calls, chats, and emails, plus supporting Ticket Agents with troubleshooting and cash handling.

Reporting to the Manager, Ticketing & Customer Relations, the position requires experience in ticketing, cash handling, and exceptional communication. Evening, weekend, and holiday availability is expected.