Evening & Weekend Box Office Lead

To-Live-1; Toronto; On-site; CAD 25,000 - 39,000; Part time

Job summary

TO Live is seeking an experienced and outgoing Box Office Duty Manager for part-time evening and weekend shifts across Meridian Hall, Meridian Arts Centre and the St. Lawrence Centre for the Arts in Toronto.

The role supports day operations and leads a unionized team to ensure efficient, friendly service and accurate ticketing. You will troubleshoot tech, generate reports, and coordinate with multiple departments to keep events running smoothly while upholding TO Live’s standards for service and

Qualifications

• Minimum two years of Box Office or Ticketing experience.
• Excellent leadership and team-building skills.
• Strong technical, mathematical and logical thinking.
• -flexibility, adaptability and strong planning skills.
• Effective communication by phone, email and in person.
• Ability to solve problems quickly and discretely.
• Knowledge of Word/Excel/Outlook; familiarity with Ticketmaster is valuable.

Responsibilities

• Frequently act as the on-site Box Office representative during shows and events.
• Direct, supervise and assist unionized Box Office staff and handle routine issues.
• Support daytime Box Office tasks, including show setups, reporting and ticketing work.
• Assist in hiring, training and disciplining staff.
• Coordinate with Patron Services and Production departments for smooth operations.
• Manage ticketing information flow, prepare counts and schedules.
• Test and troubleshoot software and hardware used at the box offices.
• Maintain cash handling procedures and prepare nightly financial reports.
• Be an ambassador for TO Live and promote a positive image.
• Handle cash when selling or refunding tickets and oversee cash-out procedures.

Skills

Leadership

Team-building

Communication

Problem-solving

Attention to detail

Organizational skills

Flexibility

Tools

Microsoft Word

Excel

Outlook

Ticketmaster

Job description

TO Live is seeking an experienced and outgoing Box Office Duty Manager for part-time evening and weekend shifts across Meridian Hall, Meridian Arts Centre and the St. Lawrence Centre for the Arts in Toronto.

The role supports day operations and leads a unionized team to ensure efficient, friendly service and accurate ticketing. You will troubleshoot tech, generate reports, and coordinate with multiple departments to keep events running smoothly while upholding TO Live’s standards for service and