Box Office Associate – Part-Time Front‑Line Theatre Sales

Theatre Alberta; Edmonton; On-site; CAD 23,000 - 32,000; Part time

Job summary

The Citadel Theatre in Edmonton is seeking a part-time Box Office Representative to support ticket sales, registrations, package bookings, and donations. This front-line role delivers exceptional customer service and helps achieve sales targets.

You will use Tessitura CRM for transactions, contact guests, and perform administrative tasks. Availability includes weekdays, weekends, evenings, and holidays, with up to 24 hours per week.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of customer service experience.
• Excellent interpersonal and communication skills (verbal and written).
• Ability to thrive in a fast-paced environment.
• Proficient in Microsoft Office Suite.

Responsibilities

• Deliver exceptional customer service to all guests of the Citadel Theatre by providing prompt, friendly, and knowledgeable assistance regarding productions, programs, the venue, and surrounding area.
• Use Tessitura to assist guests in their ticketing, registration, and donation transactions.
• Conduct outbound calls to prospective and current customers to sell packages and/or tickets to prospective and returning patrons.
• Assist Supervisors and Management with sales campaigns and related administrative duties.
• Support the theatre’s sales targets and KPIs by executing seasonal and ongoing sales campaigns as directed by management.
• Maintain accurate guest records and perform daily administrative tasks using Tessitura and other internal systems.
• Other duties as assigned.

Skills

Interpersonal skills

Verbal and written communication

Thrives in a fast-paced environment

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

Tessitura CRM

Job description

The Citadel Theatre in Edmonton is seeking a part-time Box Office Representative to support ticket sales, registrations, package bookings, and donations. This front-line role delivers exceptional customer service and helps achieve sales targets.

You will use Tessitura CRM for transactions, contact guests, and perform administrative tasks. Availability includes weekdays, weekends, evenings, and holidays, with up to 24 hours per week.